Automotive Service Advisor

• Deliver exceptional customer service both face-to-face and over the telephone.
• Book in vehicle services, repairs and MOT appointments efficiently.
• Liaise with customers regarding service requirements, warranty work and repair updates.
• Keep customers informed throughout every stage of the aftersales process, ensuring a first-class customer experience.
• Prepare accurate job cards and ensure all relevant customer and vehicle information is recorded correctly.
• Coordinate with the workshop to ensure work is completed efficiently and within agreed timescales.
• Provide quotations for servicing, repairs and additional work where required.
• Promote additional products and services where appropriate, maximising aftersales opportunities.
• Handle customer queries and resolve any issues in a professional and timely manner.
• Work closely with the Parts and Workshop teams to ensure smooth day-to-day operations.
• Ensure all manufacturer and dealership procedures are followed whilst maintaining accurate service records.
• Build lasting relationships with both new and existing customers, encouraging repeat business and customer loyalty.

• Previous experience as an Automotive Service Advisor is essential.
• Experience using Kerridge/CDK or Pinnacle dealer management systems is essential.
• Excellent customer service and communication skills.
• Professional and confident manner with the ability to build rapport with customers.
• Strong organisational skills with the ability to manage a busy workload.
• Ability to work effectively both independently and as part of a team.
• Good administration and IT skills with strong attention to detail.
• Full UK Driving Licence would be advantageous.

• Join a well-established and respected family-run business.
• Busy and successful Service Department with a strong customer base.
• Excellent manufacturer and in-house training opportunities.
• Friendly and supportive working environment.
• Genuine opportunities for career progression.
• Competitive salary with achievable bonus structure.
• Fantastic opportunity to develop your career within the automotive aftersales sector.

This is an excellent opportunity for an experienced Service Advisor looking to join a thriving and supportive dealership environment. If you enjoy delivering outstanding customer service and want to become part of a successful aftersales team, we'd love to hear from you. Please send your CV in confidence to us here at Aka Recruitment, job reference code is Aka3844