Automotive Service Advisor in Epsom, Surrey

An exciting opportunity has arisen for a Service Advisor to join a fantastic well established Main Dealer in Epsom. We are looking for a driven, customer-focused individual with previous experience in automotive Service Advising and has a passion for delivering exceptional customer service.

What’s on offer:

• Monday to Friday 08:00 – 18:00
• 1-4 rota Saturdays 08:00 – 14:00
• Basic competitive salary of £38,000 (OTE £43,000)
• Great training & development pathways

Service Advisor Responsibilities:

• Welcome customers and their vehicles in a professional and friendly manner, understand their requirements and take ownership of the vehicle throughout its time with the retailer.
• Raise and process repair orders in line with company procedures, ensuring work is completed to the required standard and within agreed timescales.
• Liaise closely with the workshop team to maximise efficiency, productivity and customer satisfaction.
• Keep customers fully updated on vehicle progress, providing clear technical and commercial advice on required work and accurate repair cost estimates.
• Accurately record and maintain all customer and vehicle information within the Kerridge DMS.
• Make effective use of technical information and manufacturer systems to support accurate diagnosis and repair processes.
• Promote vehicle accessories, optional extras and relevant accessory campaigns.
• Coordinate collection and delivery drivers, ensuring schedules are maintained and customer/workshop expectations are met.
• Manage subcontracted repairs, ensuring work is completed to the required standard and within the agreed timeframe.
• Ensure all relevant warranty documentation and parts are correctly identified, retained and passed to the Warranty Team.
• Ensure all invoices are accurate, correctly processed and completed on time.

Service Advisor Requirements:

• Experience in a similar role within the automotive industry
• Knowledge using Kerridge
• Exceptional customer service and communication skills

AutoPath Recruitment is a specialist automotive recruitment agency focused on connecting talented professionals with leading dealerships and automotive businesses. We specialise in recruiting across Sales, Aftersales, Parts and Technical positions, working closely with both candidates and clients to understand their requirements and deliver the right match.