Benefits Officer

We are currently recruiting for an experienced Benefits Officer to support a busy Local Authority Revenues & Benefits team.

You will be responsible for the accurate assessment and processing of Housing Benefit and Council Tax Reduction claims, ensuring compliance with current legislation and delivering a high-quality service to residents.

This is a fully remote position with an immediate start available.

📌 Key Responsibilities

• Assess and process claims for Housing Benefit and Council Tax Reduction
• Administer Discretionary Financial Support schemes, including Homeless Prevention Grants
• Ensure all work is completed in line with relevant legislation and local policies
• Maintain accurate records and case notes on the system
• Calculate entitlements and verify supporting documentation
• Handle customer queries across multiple channels (phone, email, written correspondence)
• Work to performance targets and turnaround times

✅ Requirements

• Minimum 3 years’ experience assessing Housing Benefit and Council Tax Reduction claims
• Strong working knowledge of relevant Benefits legislation and procedures
• Experience using Northgate / NEC Revenues & Benefits system (essential)
• Ability to manage a high-volume caseload accurately and efficiently
• Strong numerical and analytical skills
• Excellent communication skills with the ability to engage diverse customers