Billing Assistant

Location: Hybrid/Kings Hill, Kent
Salary/package: From £25,948.96 per annum
Contract type: 12 Month Fixed Term Contract
Hours: Full time, 37 hours per week

LASER Energy are looking for a detail-focused and proactive Billing Assistant to join their fast-paced team. In this essential customer-focused role, you’ll deliver accurate and timely billing for Fully Managed Customers while resolving supplier billing issues. If you have a problem-solving mindset, enjoy stakeholder collaboration, and are passionate about improving customer satisfaction in the energy sector, this could be your next career step.

Who we are

LASER Energy's mission is to deliver unique end-to-end solutions that help reduce energy costs and support the public sector on their journey to net zero.

As the leading provider of decarbonisation and energy services to the public sector, our goal is to always push the boundaries; we’ll explore new solutions and technologies to make sure the journey to net zero grows ever-greener and always more efficient – for us and our customers. All the while we strive to deliver on our goals, we also recognise how important it is to create an inviting, colourful place for our employees to work.

Why this role matters

As a Billing Assistant, you’ll be accountable for delivering an excellent billing experience for Fully Managed Customers by ensuring the accuracy and timeliness of billing. Your work will directly impact customer satisfaction, support effective energy management, and reduce billing-related risks.

What you’ll be doing

• Deliver accurate billing by validating supplier billing files and resolving anomalies.

• Identify, log, and resolve supplier billing errors in a timely and transparent way.

• Maintain a detailed understanding of customer billing positions and KPIs.

• Build and maintain supplier relationships to improve billing performance.

• Communicate clearly and consistently with customers and internal teams.

• Use scorecard feedback to understand customer needs and enhance service delivery.

• Propose and implement process improvements that enhance customer experience.

What we’re looking for

• Strong analytical and problem-solving skills.

• Effective communication and stakeholder engagement skills.

• Attention to detail with a proactive and customer-focused mindset.

• Proficiency in Microsoft Office tools (Excel, Word, Outlook).

• Ability to manage and resolve queries efficiently.

• Experience working with suppliers and internal teams.

• Proven ability to meet and exceed performance KPIs.

What you’ll get in return

• Salary of from £25,948.96 per annum.

• 25 days annual leave, increasing with length of service.

• Birthday Day Off.

• One Concessionary Day off during the Christmas Period.

• Life assurance cover (4x salary).

• Pension scheme with 4% employer contribution.

• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.

• Volunteer days and access to a comprehensive wellbeing programme.

• Tailored development support with real opportunities to progress.

• Access to Learning & Development opportunities via our CSG Academy.

Why CSG?

CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.