Billing & Cash Receipts Specialist

This is an exciting opportunity for a finance professional with strong reconciliation and cash allocation experience who enjoys working in a detailed, high-volume environment where accuracy and timely resolution of queries are essential.

 Full time | Office-based in Darlington with regular office attendance | Finance

As Billing & Cash Receipts Specialist, you will play a key role in ensuring that cash receipts are processed, matched, and reconciled accurately across multiple funding streams. Supporting a large multi-site care and healthcare operation, you will help maintain the integrity of the sales ledger, minimise unallocated cash, and ensure month-end cash positions are fully reconciled.

Reporting to the Sales Ledger & Debtors Manager, with day-to-day direction from the Assistant Sales Ledger Manager, your responsibilities will include:

• Processing and allocating cash receipts across multiple bank accounts.
• Reconciling local authority bulk payment runs and matching individual placements within bulk remittances.
• Processing ICB CHC/FNC payment schedules, NHS spot placement receipts, private-pay direct debits, and BACS payments.
• Maintaining and resolving the unallocated cash log within agreed timescales.
• Processing refunds for overpayments accurately and maintaining a clear audit trail.
• Investigating remittance discrepancies, deductions, and adjustments.
• Supporting month-end activities, including unallocated cash reporting and reconciliation of the debtors ledger to bank statements.

You will work closely with Sales Ledger colleagues and other finance stakeholders to ensure discrepancies are resolved promptly and that cash is matched accurately and efficiently.

About you

We are looking for a highly organised and detail-focused finance professional who is confident working with complex reconciliations and large volumes of transactional data.

You will have experience in cash receipts processing or credit control and be comfortable working in a busy operational environment where accuracy and attention to detail are critical. Strong communication skills and a proactive approach to resolving discrepancies are equally important, as the role involves regular liaison with colleagues across the finance function.

What you’ll bring

Essential

• Practical knowledge of local authority bulk payment run reconciliation and ICB CHC/FNC payment schedules.
• Strong reconciliation skills and the ability to resolve unallocated cash efficiently.
• Experience matching diverse receipt types, including local authority bulk payments, ICB schedules, BACS receipts, and direct debits.
• Experience in cash receipts processing or credit control, ideally within a care home, healthcare, or other multi-site environment.
• Experience using accounting, ERP, or billing systems.
• Excellent attention to detail and a high level of numerical accuracy.
• A methodical approach to maintaining accurate records and minimising unallocated cash.
• The ability to communicate professionally with colleagues and stakeholders to resolve discrepancies effectively.

Desirable

• Experience working in a high-volume sales ledger environment with multiple funding streams.
• Knowledge of month-end close processes and cash reconciliation controls.
• Experience maintaining clear audit trails and supporting internal control requirements.
• Familiarity with care-sector funding arrangements, including NHS and local authority payment processes.
• Intermediate Excel skills, including the use of lookups, filters, and reconciliation schedules.

Additional information

Joining us means becoming part of a forward-looking organisation with a strong, long-term commitment to operational excellence and financial control. Supported by substantial, planned investment, we are continuing to strengthen the systems, processes, and infrastructure that support high-quality, sustainable care across a large and complex multi-site operation.

This role is based at the Central Support Office in Darlington and requires regular office attendance, with occasional travel to homes and regional offices.

• Enhanced DBS disclosure required.
• DVLA licence check required in line with insurance policies.
• This is a SOX-relevant role and is subject to internal controls and reporting requirements.
• The role supports cash processing across a 146-home estate in England, Scotland, and Wales.
• There are no direct line management responsibilities.