Billing & Revenue Operations Analyst

Billing & Revenue Operations Analyst

Watford, Hertfordshire

Full-Time | Permanent

£30,000 - £40,000 + Benefits

MSSI Infrastructure is looking for a proactive and commercially minded Billing & Revenue Operations Analyst to join our Finance team.

This is more than a traditional credit control role. We're looking for someone who enjoys investigating complex issues, resolving long-standing billing and reconciliation challenges, and working with stakeholders to ensure revenue is accurately billed, reported and collected.

If you're naturally curious, confident with data, and motivated by finding solutions rather than accepting the status quo, we'd love to hear from you.

What You'll Be Doing

• Managing a portfolio of customer accounts and outstanding debt positions.
• Driving cash collection activities and reducing aged debt.
• Investigating and resolving billing discrepancies and client queries.
• Reconciling billing platforms against customer-certified positions.
• Producing reports, analysing data and identifying trends.
• Maintaining accurate records across business systems.
• Supporting invoicing and client charging processes during peak periods.
• Building strong working relationships with customers and internal stakeholders.

What We're Looking For

You'll likely come from a background in:

• Credit Control
• Billing Operations
• Revenue Management
• Accounts Receivable
• Finance Operations

You'll also have:

• Strong Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP and data analysis.
• Excellent reconciliation and problem-solving abilities.
• Experience managing customer accounts and debt recovery activities.
• Confidence to challenge information constructively and work from evidence.
• Strong communication and stakeholder management skills.
• The ability to remain calm, organised and focused under pressure.
• A self-starting, hands-on approach and a desire to see issues through to resolution.

What Success Looks Like

We're particularly interested in candidates who can demonstrate:

• Ownership of complex or long-standing billing issues.
• A track record of resolving disputed debt.
• Strong analytical thinking.
• Confidence in handling challenging stakeholder conversations.
• Persistence, resilience and attention to detail.

Why Join MSSI Infrastructure?

At MSSI Infrastructure, you'll be part of a business supporting major infrastructure projects across the UK. You'll join a collaborative team where your contribution directly impacts cash flow, operational performance and business success.

If you're someone who enjoys uncovering root causes, solving problems and making a measurable difference, we'd like to hear from you.

Apply Today

We have a fair and comprehensive selection procedure. We regret that if you have not been contacted within five working days that your application for this position has been unsuccessful. However, please check your junk email folder to ensure that an email from us hasn't been blocked by your spam filter. We receive many CVs and are unable to enter into telephone conversations until we have completed our initial selection procedure. As an equal opportunities employer, MSSI is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join MSSI. MSSISupport Services is committed to making reasonable adjustments in order for all candidates who are successfully put through to the interview stage to be able to attend.