Binder Claims Executive - US Casualty & Financial lines

ROLE: Claims Executive – US Casualty & Specialty Lines

LOCATION: LONDON – City

SALARY: £65,000

PURPOSE OF THE ROLE

My client is a well-established independent Lloyd’s broker with a singular focus on improving the way businesses manage risk. On a mission to reinvigorate broking, they have ambitious growth plans and are looking to add a Claims Associate to their London team.

The successful candidate will provide technical claims support across multinational and multi-layered programmes, with a focus on US casualty binders, financial lines and property. You will be responsible for ensuring claims are valid, processed and paid within agreed timescales, acting as a key claims advocate for clients throughout the lifecycle of each matter.

RESPONSIBILITIES

·        Oversee and coordinate a portfolio of US casualty binder claims, including Professional Liability, General Liability, E&O, EPL, Crisis Management and other specialty liability classes, ensuring effective communication between clients, TPAs, coverholders and insurers

·        Review and assess claims information, coverage positions and carrier responses, providing clients with clear, commercially focused advice

·        Monitor claim progress from notification to resolution, ensuring all parties meet contractual, regulatory and service-level requirements

·        Act as a key claims advocate for clients, negotiating with insurers, TPAs, adjusters and legal representatives to support favourable and timely outcomes

·        Demonstrate strong working knowledge of CLASS and ECF systems, ensuring efficient submission, tracking and agreement of claims within the Lloyd’s and company markets

·        Provide claims support across financial lines (D&O, E&O, Financial Institutions, Professional Indemnity) and property, including CAT and technical industrial risks, for both direct and reinsurance placements

·        Use broking systems to produce documents and accounting entries, ensuring their accuracy

·        Liaise with colleagues across London and overseas offices to deliver a consistent and collaborative claims service

·        Participate in client reviews, renewal preparation and underwriter and broker meetings

DAY TO DAY

·        Managing an active portfolio of US casualty binder claims from first notification through to settlement

·        Reviewing coverage positions and drafting commercially focused advice for clients

·        Submitting and tracking claims via CLASS and ECF, maintaining data accuracy across internal systems

·        Negotiating with insurers, TPAs, adjusters and legal representatives on behalf of clients

·        Liaising with London and overseas colleagues to ensure a consistent claims experience across the network

·        Attending client reviews, renewal meetings and market meetings as required

·        Ensuring claims records and data are maintained in line with Lloyd’s and company market requirements

EXPERIENCE

·        Previous experience working with US casualty binders and third-party claims is essential

·        Good working knowledge of the (re)insurance market and London systems – CLASS, ECF and IMR

·        Knowledge of property and financial lines advantageous but not essential

·        Experience within the London Market, ideally within a Lloyd’s broker or MGA environment

·        Knowledge of Eclipse and/or ImageRight advantageous

·        Ability to manage multiple priorities, re-prioritise workloads and meet deadlines in a fast-paced environment

SKILLS

·        Excellent communication skills with the ability to manage expectations and messaging across all stakeholders

·        Well organised with the ability to prioritise and re-prioritise workloads as demands evolve

·        Advanced Microsoft Excel and Word skills

·        A collaborative team player who is comfortable working across London and international offices

·        CII qualified or working towards qualification is advantageous

·        Commercially minded with a proactive, client-first approach

If you have the relevant experience or know someone that does, please contact me now on (phone number removed) or email (url removed)