BMW Workshop Manager

Workshop Manager

Drive Performance. Develop People. Deliver Excellence.

We are seeking an experienced and highly motivated Workshop Manager to lead the daily workshop operation of a busy aftersales department. This is an excellent opportunity for a proven automotive professional who thrives in a fast-paced environment and is passionate about developing technicians, improving productivity, and delivering outstanding customer satisfaction.

Working closely with the Service Manager, you will be responsible for ensuring the workshop operates efficiently, safely, and profitably while maintaining the highest standards of quality and customer care.

Key Responsibilities

Workshop Performance & Productivity

• Support planning and control workshop loading to maximise technician efficiency and utilisation.
• Monitor productivity, efficiency and labour sales performance against departmental targets.
• Ensure work is allocated effectively based on technician skill levels and development needs.
• Drive continuous improvement initiatives to enhance workshop performance and throughput.

Technician Development

• Coach, mentor and support technicians to achieve their full potential.
• Identify training needs and create development plans to improve technical capability.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a positive, high-performance team culture focused on quality and accountability.

Customer Satisfaction

• Ensure all repair and maintenance work is completed right first time.
• Support service advisors in resolving customer concerns and technical queries.
• Monitor repair quality and turnaround times to deliver an exceptional customer experience.
• Work proactively to achieve and exceed customer satisfaction targets.

Health, Safety & Compliance

• Maintain a safe and compliant workshop environment at all times.
• Ensure all health and safety policies, procedures and manufacturer standards are followed.
• Conduct regular workshop inspections and risk assessments.
• Promote a culture where safety is everyone's responsibility.

Commercial Management

• Support the achievement of departmental profitability targets.
• Minimise rework, warranty costs and lost productivity.
• Monitor workshop performance metrics and implement actions to address variances.
• Work collaboratively with the wider aftersales team to maximise revenue opportunities.

What We're Looking For

• Previous experience as a Workshop Controller, Senior Technician, Workshop Manager or similar automotive leadership role.
• Strong technical automotive knowledge gained within a franchised retailer or high-volume workshop environment.
• Proven track record of improving technician productivity and workshop performance.
• Experience coaching and developing teams.
• Excellent organisational and leadership skills.
• Strong customer focus with a commitment to delivering exceptional service.
• Good understanding of workshop health and safety requirements.
• Ability to work under pressure while maintaining high standards of quality and efficiency.

What We Offer

• Competitive salary and performance-related bonus.
• Manufacturer and leadership training opportunities.
• Career progression within a growing automotive business.
• Company pension scheme.
• Employee benefits package.
• A supportive and professional working environment.

Join Our Team

If you're an experienced automotive professional with a passion for people development, operational excellence and delivering exceptional customer experiences, we'd love to hear from you.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.