Bodyshop Receptionist at The Spectrum VR Group - Sidcup, Ruxley

Overall purpose of job:

The successful candidate will be responsible for welcoming customers and visitors at reception, operating the telephone switchboard and ensuring all enquiries are handled professionally and efficiently. They will accurately record all vehicle and customer details and coordinate vehicle collections and deliveries, liaising with drivers to ensure arrangements run smoothly.

Main activities and tasks:

Accurately record all vehicle and customer details on the company management system, including VAT, excess and invoicing information. Liaise with customers and work providers to arrange vehicle estimates, inspections, collections and deliveries, ensuring vehicle keys are correctly labelled and any outstanding progress payments are followed up.

Ensure all visitors are signed in, made aware of site rules and provided with high-visibility vests where required. Keep up to date with company procedures and ensure hybrid vehicles are correctly identified and handled in accordance with relevant safety requirements.

Maintain high standards of accuracy and efficiency, completing all duties within required timescales. Follow company working practices, health and safety procedures and COSHH requirements, wearing appropriate protective equipment when necessary. Identify opportunities to improve working methods and undertake any other reasonable duties requested by senior management.

We are looking for someone with:

• Excellent communication and customer service skills.

• Good computer literacy and attention to detail.

• Strong organisational skills and the ability to manage a varied workload in a busy environment.

• A professional, approachable manner and positive attitude.

• Previous reception or administration experience is preferred. Experience in a bodyshop or motor trade role would be an advantage.

We offer:

• 23 days annual leave

• Refer a friend

• Private healthcare

• Corporate bonus

Hours:

Full-time: Monday - Friday 7am - 5pm