Bookings Coordinator

Location: Preston
Contract: Temporary (3-6 months, with potential for extension)
Hours: Monday to Friday, 09:00 - 17:00
Industry: Healthcare / Medical

We are currently recruiting on behalf of a well-established and respected client within the healthcare sector for a Patient Booker to join their busy and supportive team in Preston. This is an excellent opportunity for an organised and customer-focused individual looking to gain valuable experience within a professional medical environment while making a positive impact on patient care.

As a Patient Booker, you will play a key role in ensuring patients receive a seamless and efficient service by coordinating appointments, maintaining accurate records, and providing outstanding support throughout the booking process.

As the Patient Booker, your duties will include:

• Contacting patients by telephone to arrange, confirm, amend, or reschedule appointments.
• Managing appointment diaries and clinic schedules to ensure appointments are allocated effectively.
• Acting as the first point of contact for patient enquiries, delivering a professional, friendly, and empathetic service.
• Updating and maintaining accurate patient information and appointment records on internal systems.
• Liaising with clinicians, healthcare professionals, and internal departments to coordinate appointments and resolve scheduling issues.
• Sending appointment confirmations and communicating any changes to patients in a timely manner.
• Monitoring appointment availability, cancellations, and non-attendance to help maximise clinic capacity.
• Ensuring all patient information is handled confidentially and in line with GDPR and organisational policies.
• Completing a range of administrative tasks including data entry, document management, correspondence, and record keeping.
• Supporting the wider administration team with ad-hoc duties as required.

To be successful in this role, you will have:

• Excellent communication skills and a confident, professional telephone manner.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Previous experience within administration, customer service, scheduling, or a healthcare environment (desirable).
• Good attention to detail and the ability to maintain accurate records.
• Proficiency in Microsoft Office and other computerised systems.
• A professional, patient-focused approach with the ability to remain calm under pressure.
• An understanding of the importance of confidentiality and data protection.

• A valid DBS check is required for this position.
• Candidates must be available to commit to a temporary assignment of 3-6 months.

• Opportunity to work within a respected healthcare organisation.
• Friendly, supportive, and collaborative team environment.
• Valuable experience within the medical sector.
• A rewarding role where you can make a genuine difference to patients' experiences.
• Potential for the contract to be extended.

If you are an organised administrator with excellent customer service skills and are looking for your next opportunity within healthcare, we'd love to hear from you. Apply today to be considered for this exciting Patient Booker position in Preston.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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