Branch Manager Designate - Builders Merchant
Arco Recruitment Ltd
Salary: £50,000 - £55,000 DOE
Hours: Monday to Friday 07:30 - 17:00 and alternate Saturdays 08.00 - 12.00
Branch Manager Designate Key Responsibilities
Operational Management
- Support the day-to-day running of branch operations.
- Ensure high standards of customer service are maintained.
- Assist in managing stock levels and stock accuracy.
- Ensure compliance with all company procedures and health and safety regulations.
- Maintain excellent housekeeping standards throughout the branch.
- Support continuous operational improvements.
Commercial Performance
- Help deliver branch sales and profitability targets.
- Identify opportunities to increase sales and margin.
- Build strong relationships with trade and retail customers.
- Work closely with internal sales and external sales teams to maximise business opportunities.
- Monitor local market activity and competitor performance.
Leadership
- Learn how to lead, motivate and develop branch colleagues.
- Support recruitment, induction and training activities where appropriate.
- Promote a positive, customer-focused team culture.
- Lead by example through professional behaviour and strong work ethic.
Customer Service
- Build lasting relationships with customers.
- Resolve customer issues promptly and professionally.
- Ensure customers receive knowledgeable advice and excellent service.
- Promote company products and value-added services.
Health, Safety & Compliance
- Ensure safe working practices are followed at all times.
- Support regular branch audits.
- Promote a strong safety culture.
- Ensure compliance with company policies and relevant legislation.
Financial Management
- Understand branch budgets and profit and loss accounts.
- Monitor costs and help identify opportunities to improve profitability.
- Assist with credit control and cash management procedures.
- Support stock control and loss prevention initiatives.
Skills & Experience
Essential
- Previous experience within a builders' merchant
- Previous supervisory, assistant branch manager or branch manager experience.
- Strong customer service skills.
- Good commercial awareness.
- Experience supervising or leading a team.
- Excellent communication and interpersonal skills.
- Ability to build relationships with customers and colleagues.
- Good organisational and problem-solving skills.
- IT literate, including Microsoft Office.
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