Building Host (Front of House)

We are seeking an enthusiastic, professional, and customer-focused Building Host to join a busy commercial property team. As the first point of contact for visitors, tenants, and contractors, you will play a key role in creating a welcoming environment while supporting the smooth day-to-day operation of a high-quality office building.

About the Role

This is an exciting opportunity for someone who enjoys working with people, thrives in a customer-facing environment, and takes pride in delivering a first-class service.

You will provide front-of-house support, coordinate occupier services, assist with events and engagement initiatives, and help ensure the building maintains the highest standards of presentation and service delivery.

Key Responsibilities

• Deliver an exceptional front-of-house experience for all visitors and occupiers.
• Welcome guests, manage visitor arrivals, and maintain site security procedures.
• Respond to enquiries via telephone, email, and face-to-face interactions.
• Build positive relationships with occupiers and support tenant engagement activities.
• Assist with meeting room bookings, events, and workplace initiatives.
• Support environmental, social and community engagement programmes.
• Conduct regular checks of communal areas and report maintenance or cleaning issues.
• Liaise with contractors and service providers to maintain high building standards.
• Manage deliveries, post notifications, and general occupier requests.
• Provide administrative support to the wider facilities and property management team.

Person Specification

• Ideally 2 years' + experience in a self-managed, responsible Receptionist/Front of House/Events Venue or customer service role
• Basic understanding of Property Management industry.
• IOSH managing safely (desirable)
• Enthusiastic, passionate with a commitment to always delivering exceptional standards of customer service.
• Mature, accountable attitude with ability to work independently and demonstrate initiative.
• Confident, outgoing personality with a corporate and professional outlook
• Tact, diplomacy and awareness of confidentiality
• Self-starter with the flexibility to undertake a range of duties
• Excellent level of IT literacy, including Microsoft Office and Outlook.
• Good knowledge of social media including Instagram, LinkedIn and Facebook.
• An excellent communicator/organiser with the ability to keep on top of multiple tasks.
• Keen eye for detail and able to work to deadlines.

Salary / Package

• £28,000 - 30,000
• 25 days holiday + bank holidays
• Pension contribution
• Access to corporate / retail discounts
• Excellent opportunity for career progression

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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