Bus Control Centre Manager

Bus Control Centre Manager

£52,466 per annum - Grade 9 Leeds

Full time - 37 hours per week Permanent

Closing date - 9 August 2026 at 23:55

Please note that the Combined Authority will consider requests for part-time working and/or job share. We currently have a vacancy for a Bus Control Centre Manager to join our Mobility Services Team.

This is a brand new role, created to manage a new centralised bus control centre function currently in development, as part of the transition to a franchised bus network in West Yorkshire. As Bus Control Centre Manager, you will be responsible for managing the day to day operation and development of the service, to ensure delivery of business objectives to provide positive outcomes for the benefit of bus users, bus companies and the Combined Authority.

In this high-profile role, you will have a real opportunity to apply your knowledge and experience to help shape and build centralised bus control across West Yorkshire. Working closely with colleagues across the Combined Authority and its partners, a key part of your responsibilities as Bus Control Centre Manager will be engaging with local district partners to minimise disruption and keep buses moving across the network. The role will also be integral to supporting and influencing future expansion of the service and supporting the work of the Mayor.

This role will operate on a shift pattern, however further detail of this in operational terms is still to be finalised. If you are undertaking shift work, you will receive a shift allowance of no less than 12.5% of salary. Shift work is a pattern of work with defined start and end times over the course of the day which are defined blocks of time, rotated across the course of the day and week and vary over a set period of time.

Please note, interviews for this role will be held Friday 21 August 2026.

Our Offer

· Work your way – From flexible and agile working options, including a generous flexi-time scheme to help you balance your personal life and career.

· Time to recharge – Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays.

· Free greener travel across West Yorkshire – Cover your commute sustainably with unlimited free bus and rail travel using the MCard (Zones 1–5).

· Secure your future – Benefit from a highly competitive Local Government Pension Scheme.

· Investing in you – Take advantage of supported professional development, regular training, and up to 3 paid volunteering days per year.

· Grow with us – Incremental salary progression for most roles and annual cost of living increases.

· Family first – We offer enhanced parental and bereavement leave, plus other family-friendly policies to support you when it matters most.

· Your wellbeing, our priority – Access 24/7 free confidential counselling services and the Headspace app for you and up to 5 family or friends.

· Modern workspace in a prime location – Work in bright, contemporary offices just a 2-minute walk from Leeds Train Station, fully equipped with the latest tech.

The Role

Reporting into the Head of Mobility Services, your key responsibilities will include:

• To lead the control centre function, managing the day-to-day operation and development of the service, to ensure delivery of business objectives to provide positive outcomes for the benefit of bus users, bus companies and the Combined Authority.

• To liaise with third parties to effectively manage the operation of bus routes due to emergency road closures and events, and in line with performance targets as part of the franchised network.

• To evaluate and apply best practice in leading the control centre team to further develop the control centre function to influence future expansion and development.

Please review the Role Profile for more information about the responsibilities.

About You

You will have the following key skills, attributes, education, and experience:

· Extensive knowledge of highways legislation and traffic management, including the Traffic Management Act 2004, NRSWA, and associated statutory processes, with the ability to apply this knowledge to road closure management and recovery.

· Demonstrable experience in incident, event, and operational recovery management, including the use of RAG status assessments, emergency management guidance, and recovery planning following major highway or transport incidents.

· Strong understanding of highways operations and network management, including traffic signal sequencing, road closure management, and the technical requirements for restoring network functionality after emergency incidents.

· Demonstrable experience working within multi-agency environments, coordinating with highways authorities, emergency services, local authorities, and transport operators to deliver effective incident response and recovery.

· Highly developed analytical and problem-solving skills, with the ability to assess complex operational issues, challenge decisions constructively, and drive timely solutions within a bus operations environment.

· Excellent stakeholder management and communication skills, including experience collaborating with senior leaders, managing politically sensitive issues, influencing partners, and effectively managing expectations during operational disruptions.

To Apply

If this sounds like your next role, please complete the application form on our website and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.

Further Information

The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.

Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met. Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis.