Business Analyst - Digital Transformation (JSM / ITSM & HubSpot / CRM)

An opportunity has arisen for a Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare.

As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution.

This is a 6-month contract-based role offering hybrid / remote working options, salary range of £400 - £500 per day and benefits.

You will be responsible for:

• Gathering, analysing and documenting business and operational requirements.
• Producing functional specifications, user stories and acceptance criteria.
• Mapping business processes, workflows, business rules and system integrations.
• Acting as the link between business stakeholders, technical teams and external delivery partners.
• Managing and refining the project backlog to support successful delivery.
• Defining workflow processes and automation requirements.
• Supporting solution validation to ensure business requirements are met.
• Preparing test scripts, coordinating User Acceptance Testing (UAT) and managing defects through to resolution.
• Identifying project risks, dependencies and implementation considerations.
• Assisting with business readiness, transition planning and change management activities.
• Working closely with technical teams to ensure requirements are accurately reflected within the implemented solution.

What we are looking for:

• Previously worked as a Business Analyst, Process Analyst, Process Improvement Analyst, Data Analyst, Workflow Analyst, Operations Analyst, Business Intelligence Analyst, BI Analyst or in a similar role
• Experience in delivering business systems, process improvement or digital transformation projects.
• Skilled in requirements gathering, process mapping, and preparing detailed functional documentation.
• Experience with Jira Service Management (JSM), IT Service Management (ITSM) platforms or service management transformation projects.
• Have experience integrating HubSpot or other CRM platforms.
• Ability to produce user stories, functional specifications, workflow diagrams and process documentation.
• Experience supporting testing, User Acceptance Testing (UAT) and solution implementation.
• Background working within operational, customer service, technology or business transformation environments.
• Good understanding of workflow automation, service processes and systems integration.

This is a great opportunity for an experienced Business Analyst looking to contribute to meaningful process improvement within a specialist healthcare environment.

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