Business and Digital Transformation Manager at Arawak Walton Housing Association, Manchester

Business and Digital Transformation Manager

Manchester - Hybrid

£51,000 

Are you passionate about using technology to make services simpler, smarter and better for people? 

We’re looking for an experienced and forward-thinking Business and Digital Transformation Manager to take the lead on an exciting programme of digital and business improvement. 

The Role 

This is a senior role reporting directly to our Operations Director. You will help shape our new Digitalisation Strategy and then lead its delivery, turning it into a clear, realistic programme of change. You will work closely with senior leaders, colleagues, tenants and our IT Manager, who leads our IT Strategy and infrastructure, to find where technology and better ways of working can have the greatest impact. 

This isn’t a role where you’ll simply oversee projects from a distance. You’ll be encouraged to lead from the front and make things happen, from mapping and redesigning processes to testing systems, running pilots, improving data, training colleagues and embedding new ways of working. 

You’ll lead a varied portfolio of digital and business change projects, helping the organisation to: 

• Introduce new technology, including AI and automation, safely and ethically 

• Simplify and automate processes to improve efficiency and customer experience 

• Deliver digital services that are accessible, inclusive and designed around tenants 

• Turn the Digitalisation Strategy into a clear, realistic programme of delivery 

• Lead colleagues confidently through organisational and technological change 

• Strengthen data protection, information governance and resilience 

• Deliver projects successfully from initial idea through to adoption and measurable benefits 

About you 

With experience of delivering digital, systems or business change projects from start to finish, you will be accustomed to managing competing priorities and introducing new technology or ways of working. Experience of process improvement, service redesign, customer portals, cloud technology, automation or AI would be particularly valuable.

You’ll also be confident communicating technical ideas in plain English, whether you’re speaking with internal or external stakeholders. 

Experience in housing is welcome but not essential. We are just as interested in hearing from people with backgrounds in local government, the NHS, the charity sector or the private sector. 

This is a fantastic opportunity to shape how an organisation uses digital technology, automation and AI, turning ideas into practical improvements that make a genuine difference to both colleagues and tenants. 

If you’re ready to turn great ideas into smarter services and meaningful change, we’d love to hear from you