Business Development Director

Job Title: Business Development Director

Location: UK-wide / Hybrid (Regular Travel Required)

Salary: £75,000 + Bonus + Car Allowance + Benefits

Hours: Full Time (45 Hours per Week)

Role Purpose - Business Development Director

Our client is a dynamic, technology-led market leader in the provision of soft services across the UK and Ireland. Due to continued growth, they are seeking an experienced Business Development Director to drive profitable and sustainable growth across the Retail & Destinations sector. The successful candidate will be responsible for generating new business opportunities, developing senior client relationships, leading complex tenders and negotiations, and ensuring a seamless transition from contract award through to mobilisation and operational delivery.

Key Responsibilities - Business Development Director

Sector Strategy & Performance

• Develop and implement an annual Retail & Destinations sales strategy aligned with business growth objectives.
• Identify market segments, target accounts, routes to market and key growth opportunities.
• Own and deliver against agreed personal new-business revenue targets.
• Maintain a robust and qualified sales pipeline to support sustainable business growth.
• Monitor sector performance and adjust sales strategies in response to market conditions.

Business Development & Client Relationships

• Identify and target prospective clients across retail, leisure, shopping centres, visitor attractions and destination venues.
• Develop relationships with senior stakeholders across facilities, property, procurement, operations and customer experience functions.
• Generate opportunities through networking, referrals, industry events, marketing campaigns and personal contacts.
• Research client operations, procurement cycles, incumbent arrangements and decision-making structures.
• Establish trusted advisor relationships that support long-term growth opportunities.
• Solution Development, Bid & Commercial Leadership
• Lead client discovery meetings, surveys, site visits and operational reviews.
• Develop customised, technology-enabled cleaning and soft service solutions tailored to client requirements.
• Collaborate with Operations, Commercial, Bids, Mobilisation and technical specialists to validate delivery models.
• Assess labour models, equipment requirements, contract risks, mobilisation plans and commercial assumptions.
• Lead bid/no-bid decisions and manage tender responses, presentations and internal approval processes.

Negotiation & Contract Award

• Lead commercial negotiations through to contract award and signature.
• Present solutions and proposals confidently to senior client stakeholders.
• Protect contract profitability through robust pricing and risk management.
• Ensure contractual commitments are achievable and operationally deliverable.
• Support a structured handover into mobilisation and remain engaged during implementation.
• Pipeline Management & Forecasting
• Maintain accurate CRM records, including opportunity values, probabilities and decision timelines.
• Provide weekly sales pipeline updates and performance forecasts.
• Identify potential risks and escalate issues promptly.
• Track sales activities and performance against agreed KPIs.
• Support disciplined sales governance and reporting processes.
• Collaboration & Sector Leadership
• Act as the company's subject matter expert within the Retail & Destinations sector.
• Share market intelligence, competitor insights and customer feedback across the business.
• Work closely with Marketing to develop campaigns, sector propositions, case studies and thought leadership content.
• Support brand awareness and business development initiatives through industry engagement.
• Represent the organisation professionally whilst adhering to company values and governance standards.

Qualifications & Experience - Business Development Director

• Proven experience originating and closing complex, high-value or multi-site business opportunities.
• Strong understanding of cleaning operations, labour-led costing models, TUPE, mobilisation and service delivery.
• Knowledge of health & safety, sustainability and operational compliance requirements.
• Excellent consultative sales, negotiation, presentation and relationship management skills.
• Experience managing sales pipelines, CRM systems and forecasting processes.
• Strong commercial acumen with experience assessing margin, contract risk and pricing strategies.
• Ability to influence and lead cross-functional teams without direct authority.
• Excellent written and verbal communication skills with credibility at executive level.

Desirable Qualifications

• Established network within the Retail & Destinations market.
• Experience winning outsourced cleaning or soft FM contracts.
• Experience delivering technology-enabled or data-driven service solutions.
• Relevant sales, business management or facilities management qualification.
• Full UK driving licence and willingness to travel throughout the UK and Ireland.

Key Attributes

• Results-driven with a strong focus on delivering profitable growth.
• Highly motivated, resilient and self-sufficient.
• Commercially minded with strong strategic thinking ability.
• Confident building relationships with senior stakeholders and decision-makers.
• Strong collaborator who works effectively across multiple departments.
• Adaptable and comfortable operating within a fast-paced growth environment.
• Committed to high standards of governance, professionalism and customer service.

Benefits Include:

• Competitive salary.
• Performance-related bonus scheme.
• Car allowance.
• Company pension scheme.
• Holiday entitlement in line with contract.
• Employee Assistance Programme.
• Laptop, mobile phone and ongoing development support.

For further details, please contact Kieren Provis - (phone number removed) or email your CV to (url removed) Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Facilities Management, Construction, Aerospace, Automotive, Defence, Scientific and Technology sectors. We are always seeking Business Development Directors, Sales Directors, Business Development Managers, Commercial Directors, Account Directors, National Sales Managers, FM Sales Professionals and senior business development professionals across the UK.

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process.