Business Process Analyst (IT)

Our client, a leading organisation in the Defence & Security sector, is currently seeking a Business Process Analyst (IT) to join their team in Buckinghamshire on a contract basis. This role involves analysing, designing, and optimising business processes across various engineering and corporate areas, with a keen focus on strategic transformation initiatives such as ERP transformation and AI modernisation.

• Lead discovery analysis on the as-is and to-be processes across target business functions.
• Identify process inefficiencies, duplication, and manual workarounds which can provide significant opportunities for efficiency gains.

• Facilitate workshops and build relationships across all business units and target areas.
• Act as the bridge between the target business process and IT/Architecture/Transformation areas.
• Capture requirements and translate them into structured outputs suitable for technical delivery and AI engineering.
• Co-chair key project committees and provide reporting updates to leadership.

• Establish and maintain process standards, templates, and documentation frameworks.
• Ensure processes are consistent, scalable, and aligned to strategic goals.

• Identify opportunities for process automation and AI agent-based optimisations.
• Produce process artefacts to support enterprise architecture, solution design, and system integration.
• Facilitate AI automation and process-driven design opportunities through structured process modelling.

• Define and track process performance metrics (KPIs) before/after optimisations.
• Drive continuous improvement initiatives across target business processes.
• Measure outcomes including efficiency, cost reduction, and cycle time improvements to target processes.

• Experience in business process analysis and modelling techniques (BPMN, Visio, Signavio or similar).
• Proven ability to facilitate and manage cross-functional workshops to understand target process areas.
• Experience in translating business requirements into structured outputs for technical delivery and AI engineering.
• Hands-on experience with process automation and re-design.
• Collaborative approach with IT and architecture teams.
• Knowledge of key enterprise systems involved in business processes (e.g., ERP platforms, Dynamics CRM, M365, Data Platforms etc).

• Experience in AI engineering and robotic process automation tools.
• Familiarity with APIs and AI integration patterns.
• Experience in manufacturing, aerospace, defence, or regulated industries.
• Experience in Business Management System transformation.

• Highly analytical with strong problem-solving capabilities.
• Structured thinker with excellent documentation discipline.
• Strong communication skills to bridge business and technical stakeholders.
• Proactive and outcome-driven, with a focus on delivering quality and measurable improvements.

• Degree in Business, Information Technology, Engineering, or equivalent experience.
• Lean Six Sigma certification (Green Belt or Black Belt) - desirable.
• BPMN or process modelling certification - desirable.

If you are an experienced Business Process Analyst with a strong background in IT and looking for a challenging opportunity within the Defence & Security sector, we would love to hear from you. Apply now to join our client's dynamic team in Buckinhamshire.