Business Rates Officer

We are currently recruiting for an experienced Business Rates Officer to join a busy Revenues team within a local authority environment.

You will play a key role in the administration, billing, collection and recovery of Non-Domestic Rates (NNDR), ensuring accuracy, compliance with legislation, and maximising income collection for the Council.

📌 Key Responsibilities

• Administer the billing, collection and recovery of Business Rates
• Maintain and update Business Rates records to ensure accurate billing and collection
• Open, close and amend Business Rates accounts
• Process payments and set up Direct Debits
• Apply reliefs, exemptions and discounts in line with legislation
• Review, check and authorise refunds and adjustments
• Maintain and update rating lists and property records
• Trace absconded debtors and take appropriate recovery action
• Determine and implement the most appropriate recovery action for outstanding debts
• Deliver a high standard of customer service when dealing with enquiries

✅ Requirements

• Proven experience working in Business Rates (NNDR) within a local authority
• Strong knowledge of billing, collection and recovery processes
• Experience using MRI / Capita Academy (Revenues & Benefits system)
• Ability to manage a varied caseload and work to deadlines
• Good understanding of Business Rates legislation and procedures
• Strong attention to detail and organisational skills
• Excellent communication and customer service skills

💡 Desirable

• Experience dealing with complex recovery cases or enforcement
• Knowledge of Valuation Office Agency processes / rating list changes
• Previous experience in a Revenues or Finance team within local government