Business services assistant in Long Eaton, Derbyshire

Business Services Assistant

Job Type: Temporary
Location: Long Eaton
Pay: 12.71£
Working Hours: 27 hours per week
Working Days: Monday to Friday
Working Hours: 9:00am – 5:00pm (within the agreed weekly hours)
Start Date: 9 November 2026
Dress Code: Smart Casual

Job Description

We are looking for an organised, reliable and enthusiastic Business Services Assistant.

The role involves providing administrative and telephone support to a busy team who assist Derbyshire residents experiencing financial hardship and difficult personal circumstances.

You will play an important part in supporting residents and professionals, ensuring enquiries are dealt with efficiently, sensitively and professionally.

Main Duties and Responsibilities

• Answering incoming telephone calls from residents and professionals.
• Dealing with enquiries in a polite, friendly and professional manner.
• Supporting residents who may be experiencing difficult or crisis situations.
• Providing administrative support to the Local Welfare Assistance Scheme.
• Recording and updating information accurately on computer systems.
• Handling sensitive and confidential information appropriately.
• Communicating with other departments and external professionals.
• Responding to enquiries and directing calls to the appropriate team members.
• Maintaining accurate records and paperwork.
• Prioritising workloads and managing tasks effectively.
• Working as part of a busy team to provide an efficient service.
• Following council policies and procedures.

Key Skills and Requirements

• Good communication and telephone skills.
• Confident speaking to members of the public and professionals.
• Good customer service skills.
• Strong administration and organisational skills.
• Good IT and computer skills.
• Accurate data entry and attention to detail.
• Ability to work under pressure in a busy office.
• Understanding of confidentiality and data protection.
• A calm, patient and understanding approach.
• Ability to deal sensitively with people in difficult circumstances.
• Good timekeeping and reliability.
• Ability to work independently and as part of a team.

Working Environment

This is an office-based position.