Business Support Clerk
Hatched Recruitment Group
Business Support Clerk - Belfast City Council (Temporary)
Location: Belfast City Centre
Pay: £13.47 per hour
Duration: Temporary - 12 Weeks (Temporary Cover)
About the Role
Hatched Recruitment Group is recruiting a Business Support Clerk on behalf of Belfast City Council. This is a great opportunity for someone with strong administration and customer service skills to join a busy council team on a temporary basis.
Key Responsibilities
Customer Service
- First point of contact for customer queries/complaints via phone and email
- Actioning queries and requests from the commercial management inbox
- Liaising with operational staff (e.g. missed bin collections)
- Processing in-person commercial waste payments
Administration
- Setting up and amending customer contracts
- Inputting information into the CREST software system
- Running reports
- Raising customer credits and refunds via SAP
- Recording contract amendments in CRM software
- Archiving documents
What You'll Need
- Public Sector Experience or strong admin experience is preferable
- Strong written and oral communication skills
- Good customer care skills, with the ability to respond promptly and effectively
- Team working skills and the ability to prioritise your own workload
- IT skills, including confidence with Microsoft Outlook, Word and Excel
- Work planning skills - able to organise diaries, meetings and deadlines
If you're interested in this role, apply today
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