Business Support Manager (EA Manager)

Your new company

Hays are recruiting for an established professional services organisation who is seeking an experienced Executive Assistant Manager to lead a team providing support to senior business leaders and key stakeholders. This role combines people leadership, operational management, stakeholder engagement, and continuous improvement responsibilities within a fast-paced corporate environment.

The successful candidate will play a critical role in ensuring the delivery of high-quality executive support services while driving efficiency, consistency, and service excellence across the team. This is a hybrid role based out of the Manchester City Centre office, but some travel will be necessary.

This role would suit an experienced Executive Assistant Team Leader, Executive Support Manager, Business Support Manager, or Senior Executive Assistant looking to take ownership of a wider team and service function while working closely with senior leadership.

Your new role
Key Responsibilities

• Lead, coach, and develop a team of Executive Assistants.
• Create a high-performing, collaborative team focused on service excellence.
• Manage workload allocation and resource planning to ensure effective support coverage.
• Conduct performance reviews, objective setting, and regular feedback discussions.
• Support recruitment, onboarding, and development of team members.
• Manage absence, performance, and employee relations matters where required.
• Identify and support career development opportunities within the team.
• Develop and maintain strong relationships with senior leaders and key stakeholders.
• Act as a trusted point of contact for executive support requirements.
• Collaborate with a broad range of internal teams to ensure seamless service delivery.
• Build credibility and trust through proactive communication and partnership.
• Drive consistency, quality, and continuous improvement across executive support services.
• Review existing processes and implement improvements to enhance efficiency and effectiveness.
• Monitor service delivery standards and ensure agreed service levels are met.
• Manage and report on team performance and operational metrics.
• Lead and participate in projects and initiatives that support business objectives.
• Ensure confidential and sensitive information is handled appropriately.
• Promote adherence to organisational policies, regulatory requirements, and governance standards.
• Identify, escalate, and manage risks where appropriate.
• Support the delivery of a controlled and compliant working environment

What you'll need to succeed

• Significant experience leading or managing Executive Assistants, Personal Assistants, or Business Support professionals.
• Proven ability to build strong relationships with senior stakeholders.
• Strong people leadership, coaching, and team development skills.
• Demonstrable experience driving operational improvements and service excellence.
• Excellent communication and influencing skills.
• Strong organisational, planning, and prioritisation abilities.
• Ability to manage multiple priorities within a fast-paced environment.
• Experience handling confidential and sensitive information with discretion.
• Strong problem-solving skills and sound professional judgement

What you'll get in return

• Competitive salary and benefits package.
• Hybrid and flexible working arrangements.
• Opportunities for learning, professional development, and career progression.
• Access to wellbeing initiatives and employee support programmes.
• Opportunity to work alongside senior leaders within a dynamic professional services environment.
• Inclusive and collaborative workplace culture focused on personal and professional growth

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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