Business Support Manager

Rugby Based - working in the office

£32-35k

37.5 hours per week Monday to Friday

Must be able to travel abroad over the Easter period - 2 weeks

Our client a very worth while children's charity in Rugby is seeking a forward thinking, proactive individual who will be responsible for the day-to-day management, coordination and administration of key organisational areas including Human Resources (HR), Information Technology (IT), Governance, and Office Management in its broadest sense.

Main tasks:

Business Support and Operational Management

Oversee the effective day-to-day running of the business

Act as a central coordination point for HR, IT, governance and office services

Support the COO in implementing operational plans and organisational priorities

Identify and implement improvements to systems, processes and ways of working

HR

Manage HR administration processes including recruitment, onboarding, contracts and record-keeping

Ensure HR policies are up to date, compliant with legislation and effectively implemented

Act as first point of contact for HR queries and provide guidance to managers and staff

Support performance management, training and staff wellbeing initiatives

IT

Oversee the administration and coordination of IT systems and services

Liaise with external IT providers to ensure reliable and secure infrastructure

Ensure staff have appropriate access to systems and receive necessary support

Promote effective and secure use of digital tools across the organisation

Governance and Compliance

Support governance processes including Board and committee administration, including minute taking and admin for the Trustees and Senior Leadership Team

Collating papers and maintaining records

Ensure organisational policies and procedures are documented, maintained and adhered to

Monitor compliance with legal, regulatory and best practice standards, supporting the designated Company Secretary

Office Management

Ensure the efficient and professional running of the office environment (physical and virtual)

Oversee facilities, equipment, supplies and service contracts

Maintain a safe, compliant and welcoming workplace

Support the coordination of meetings, events and internal communications, including outside core business hours

General Support 

Provide high-level administrative and operational support to the Senior Leadership Team

Assist with organisational planning, reporting and monitoring of key activities

Take on projects and additional responsibilities as required - ie co-ordination of volunteers on their Easter event

Person Specification

Excellent communication skills (written and verbal), including proficient understanding of all social media platforms

Strong organisational and administrative skills with attention to detail

Experience across business support functions such as HR, IT coordination, governance or office management

Flexibility to work occasional evenings and weekend to meet the needs of our volunteers

Able to multitask and work to tight deadlines

High level of integrity, discretion and professionalism

Strong interpersonal skills

Proactive and solution-focused approach

The ability to travel to Lourdes for two weeks each Easter to deliver the largest annual event for the charity

Excellent leadership, communication, and interpersonal skills

Desirable

Experience working in the charity or not-for-profit sector

Experience working in cross-cultural environments.

Interested? Please call us for an informal chat about the role. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful.

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