Business Support Officer

Business Support Officer
Location: London Borough of Hackney
Hours: Full Time
Start: ASAP
Location: Hackney E8 - Hybrid
Pay Rates: £19.98/hr (PAYE) OR £26.92/hr (Umbrella)
Length: 2 Months
Enhanced DBS required

Role Overview

The primary focus of this role is the accurate, high-speed recording and production of minutes for Child Protection Conferences and Complex Children's Panels. Operating within the Panels & Conferences Business Support Hub, the post-holder will spend the majority of their time attending complex, sensitive multi-agency meetings to capture detailed discussions, safeguarding action points, and official decisions. Secondary duties involve end-to-end administrative coordination to ensure the smooth, deadline-driven delivery of the panel service.

Key Responsibilities

• Minute Taking (Core Duty): Capture, draft, and finalise accurate, concise, and high-quality minutes for complex, high-stakes child protection meetings and specialised panels, often under tight turnaround times.
• Diary Coordination: Cross-check and reconcile multiple complex staff and partner-agency diaries to schedule conferences and panels efficiently.
• Admin & Documentation: Draft and distribute formal meeting invitations, agendas, and pre-meeting paperwork with high attention to detail.
• Data Management: Utilise Microsoft Excel & Word to maintain tracking logs, update meeting schedules, and monitor compliance deadlines.
• Professional Communication: Act as a clear, articulate point of contact for social work teams, panel chairs, and external agency partners.

Required Skills & Experience

• Expert Minute Taker: Substantial, proven experience taking real-time minutes in highly complex, confidential, or safeguarding environments.
• Deadline-Driven & Resilient: Ability to remain focused under pressure, producing precise documentation to meet strict statutory deadlines.
• Advanced Scheduling: Skilled in managing multi-calendar logistics across varied professional diaries.
• Technical Skills: Proficient in Microsoft Excel and administrative software for record-keeping and data tracking.
• Attention to Detail: Exceptional written accuracy, spelling, and grammar.

Please note this role will initially be for a two-month period.

Hackney aspires to be an anti-racist organisation. We expect all staff to make anti-racism and anti-oppressive ways of working a foundation of their practice, actively cultivating an inclusive learning environment that celebrates cultural, heritage, and religious diversity.

Please note due to the high volume of applications only successful candidates will be contacted

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.