Business Support Officer

Business Support Officer

Hourly Rate: £14.59 per hour
Location: Darby House, Telford, TF3 4JA / Hybrid Working Available
Hours: 37 hours per week, Monday to Friday
Contract: Temporary basis, up to 6 months

About the Role

Opus People Solutions are recruiting on behalf of Telford and Wrekin Council for a Business Support Officer to join the Children's Social Care Service. This is an excellent opportunity for an experienced administrator to provide high-quality business support within a fast-paced and rewarding environment.

The successful candidate will play a key role in ensuring the smooth day-to-day running of the service through effective administration, coordination, and communication. You will be highly organised, possess excellent attention to detail, and be confident managing a varied workload while supporting professionals across the service.

Key Responsibilities

• Maintain accurate records, databases, and filing systems in accordance with organisational procedures.
• Manage shared inboxes and diaries, prioritising appointments and responding to enquiries efficiently.
• Organise meetings, conferences, and room bookings, ensuring all necessary arrangements and documentation are in place.
• Attend meetings in person and accurately record, produce, and distribute detailed minutes within agreed timescales.
• Prepare and process routine correspondence, reports, documents, and presentations to support operational teams.
• Update and maintain information across a range of systems to ensure data accuracy and compliance.
• Provide professional administrative support to managers and staff within Children's Social Care.
• Handle sensitive and confidential information with discretion and professionalism.
• Liaise effectively with internal departments, external agencies, and service users.

Essential Experience and Skills

To be successful in this role, you must have:

• Strong previous experience in an administrative or business support role.
• Proven experience of taking accurate and detailed typed minutes during meetings in person.
• Experience using Microsoft 365 applications, including Outlook, Word, Excel, Teams, and PowerPoint.
• Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
• Exceptional attention to detail and a commitment to producing accurate work.
• Strong written and verbal communication skills with the ability to engage professionally with a wide range of stakeholders.
• Experience managing diaries, inboxes, meetings, and complex administrative processes.
• The ability to work independently while also contributing effectively as part of a team.
• Experience maintaining confidential information and handling sensitive data appropriately.

Desirable Experience

• Previous experience working within a local authority, public sector organisation, or Children's Social Care environment.
• Familiarity with case management or document management systems.

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references