Business Support Officer in Ipswich, Suffolk

Business Support Officer - Children's & Young People's Services

Location: Ipswich office based in IP1
Pay Rate: £13.48 per hour PAYE / £17.54 per hour Umbrella
Contract: Temporary, 3 months initially with potential extension
Hours: 37 hours per week, Monday to Friday, 9:00am - 5:00pm (30-minute unpaid lunch)

Opus People Solutions are recruiting on behalf of Suffolk County Council for several Business Support Officers to join the Children and Young People's Service. These are fast-paced administrative positions supporting key service areas and would suit candidates with strong organisational skills, excellent attention to detail and previous administration experience.

Available Opportunities

Resolution & Tribunal Business Support Officer - 1 worker required.

Supporting the Resolution and Tribunal Team, this role involves managing sensitive documentation and ensuring statutory deadlines are met within a demanding and fast-paced environment.

Daily Duties:

• Preparing and collating tribunal bundles and supporting documentation.
• Providing administrative support relating to EHCP processes.
• Monitoring deadlines and ensuring documentation is processed within required timescales.
• Updating and maintaining accurate records and case information.
• Liaising with internal teams and stakeholders to gather required information.
• Handling confidential and sensitive information appropriately.

Annual Reviews Business Support Officer - 1 worker required

Supporting the Annual Reviews Team with high-volume administrative processing and data management.

Daily Duties:

• Managing and responding to a high-volume shared inbox.
• Updating and maintaining records, spreadsheets and databases.
• Processing information accurately and efficiently.
• Monitoring workflows and supporting annual review processes.
• Ensuring information is recorded correctly and within required timescales.

General Area Business Support Officer - 1 worker required

Providing general administrative support to Children's Services teams.

Daily Duties:

• Processing incoming emails and correspondence.
• Sending confidential documentation to internal and external stakeholders.
• Updating and maintaining electronic records and systems.
• Processing sensitive information in line with data protection requirements.
• Providing general administrative support to the wider team.
• Supporting data entry, record management and document preparation.

Essential Experience and Skills

• Previous experience in an administrative, business support or office-based role.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent attention to detail and a high level of accuracy.
• Experience handling confidential and sensitive information.
• Proficiency in Microsoft Office, including Outlook, Word and Excel.
• Strong written and verbal communication skills.
• Ability to work independently and meet deadlines in a fast-paced environment.
• Experience maintaining databases, spreadsheets and electronic records.

Beneficial Experience

• Previous experience within Children's Services, Education, Local Government or a Public Sector environment.
• Experience supporting EHCP processes, tribunals or annual reviews.
• Familiarity with Liquid Logic or similar case management systems.

Training - System training will be provided. Suffolk County Council uses the Liquid Logic case management system.

This is an excellent opportunity for experienced administrators to join a busy service and support the delivery of essential services for children, young people and families across Suffolk.

Apply Now!

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken