Business Transformation Lead at Maritime & Coastguard Agency, Southampton

Business Transformation Lead

Maritime and Coastguard Agency

Apply before 11:55 pm on Sunday 8th November 2026

📍 Location: Southampton (This role is suitable for hybrid working)

💷 Salary: £45,900 - A Civil Service Pension with an employer contribution of 28.97%

🕘️ Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

🏆️ Available Positions: 1

The Maritime and Coastguard Agency (MCA) is seeking a Business Transformation Lead to join the Business Transformation and Customer Insight function within UK Customer Maritime Services. This is an exciting opportunity to shape the future of services across the Registry of Shipping and Seafarers and Seafarer Operations, helping to modernise processes, improve the customer experience and increase operational efficiency.

You will lead a portfolio of transformation activity, including operational change, digital improvement, automation and AI activity, ensuring solutions are evidence-based, well governed and successfully embedded. Working closely with operational leaders, data and insight specialists, technical teams and suppliers, you will strengthen processes and controls, build delivery capability and help create efficient, resilient and consistent services that deliver measurable benefits for customers, operational teams and the wider agency.

Top Responsibilities

• Leading operational change and continuous improvement across Seafarer Operations and related customer-facing services.
• Overseeing a portfolio of transformation initiatives, system enhancements and improvement activity aligned to strategic priorities.
• Using data, operational insight and customer feedback to identify, prioritise and shape opportunities that improve efficiency, service quality and the customer experience.
• Leading business readiness, implementation and adoption activities to ensure new and enhanced digital systems are successfully embedded.
• Identify and deliver opportunities to use automation, digitalisation and AI to simplify processes, reduce manual effort and improve service outcomes.

For more information on the role and responsibilities please see the full job advert on CS Jobs using the link provided.

Benefits

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About You

To be successful in this role you will need to have the following experience:

• Proven experience of leading the planning and delivery of operational change or continuous improvement within a customer facing or operational service environment. 
• Experience of working with digital systems to support service delivery, including leading or overseeing system change, enhancements or implementation activity. 
• Ability to engage, influence and work effectively with a wide range of stakeholders to deliver change, including operational leaders, digital or IT colleagues and external suppliers. 
• Experience of managing and developing a team, including setting clear direction and priorities, delegating effectively and supporting team development. 

How to Apply

👉 Read the full description and apply at CS Jobs using the link provided.

This vacancy closes at 23:55 on Sunday 8th November 2026