Call Agent in Glasgow, City of Glasgow

Berry Recruitment is out looking for Call Centre Agents!

• Contract - 12 Months with possibility to be extended afterwards.
• Pay - £13.45 an hour - weekly pay PAYE
  
• 33 Days Annual Leave including bank holidays
• Flexible Working Hours: Full Time 37hrs and Part Time 27:30hrs
  
• Full time in the office
  
• Weekend work involved - rotational
• Full Training provided

Duties

• Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
• Learn the procedures and understand parameters of producing a quality output.
• Process work to the defined level of quality.
• Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
• To schedule and prioritise allocated work on a daily basis.
• Distribute information and when required, work to the other team members or groups.

Previous Experience

• Attention to detail
• Able to work in a team or other structured environment.
• Articulate and able to maintain good relationships with colleagues and clients.
• Delivers a high quality customer service in a professional manner, creating trust and confidence.
• Excellent communicator.

If you are interested, please apply with an up to date CV. CV's being reviewed on daily basis for more information please call Karolina on (phone number removed)

We are committed to fair and inclusive recruitment. All applicants will be considered on the basis of their skills, experience, qualifications and ability to perform the role, and no applicant will be treated less favourably because of a protected characteristic under the Equality Act 2010.