Call Centre Agent in Goldthorpe, Barnsley

Call Centre Agent

📍 Goldthorpe, S63 | 💷 £28,840 | 🕐 Monday–Friday, 8am–5pm | 📄 Permanent

We’re looking for a confident and customer-focused Call Centre Agent to join a busy team supporting a market-leading business.

You’ll help customers transition from placing orders over the phone to using a new online self-service platform. You’ll provide guidance, troubleshoot issues, process orders and service requests, and ensure customers receive a high level of service throughout.

Key Responsibilities

• Guide customers through the online platform and provide technical support.

• Encourage customers to adopt new online services.

• Process orders and service requests.

• Schedule and dispatch service calls.

• Triage customer queries and resolve issues where possible.

• Keep customers updated and maintain accurate records.

• Liaise with hauliers, technicians and internal teams.

About You

We’re looking for someone with:

• Customer service or call centre experience.

• Excellent communication and problem-solving skills.

• Confidence dealing with customers and overcoming objections.

• Strong attention to detail and organisational skills.

• A positive, customer-first attitude.

• Good computer skills and the ability to learn new systems.

Full training will be provided, so don't worry if you don't meet every requirement.

Benefits

• 31 days’ holiday including bank holidays

• Bonus opportunities

• Career progression and development

• Enhanced pension

• Health Cash Plan

• Life Assurance

• Employee Assistance Programme

• Colleague discounts

• Retail, leisure and gym discounts

• Paid volunteer leave

• EarlyPay

• Refer a Friend bonus

Interested? Apply today and take the next step in your customer service career!

INDFMCG