Call Centre Planner Scheduler

Senior Scheduler - Lead Engineer Planner

Manchester (Whitefield)

A UK Manufacturer of renewable heating products, are seeking a Senior Scheduler/Lead Planner, to undertake the planning of service calls whilst supporting the development & growth of the customer service & planning team.

The Role

You'll be the key link between customers, engineers, service partners and the technical team, helping to keep the service operation running smoothly.
* Managing incoming service enquiries and reported faults
* Booking and coordinating engineers and site visits
* Liaising with customers and arranging site access
* Managing warranty claims and service jobs
* Collaborating engineer reports, supporting documentation
* Arranging parts and deliveries to site
* Raising and managing purchase orders
* Keeping customers updated throughout the process
* Helping develop and improve service processes as the team grows

Your Experience

Previous experience in Engineer Scheduling, Service Call Planning, Service Coordination, FM & Facilities Management or Technical Customer Service would be an advantage - along with:

• Highly organised
• Capable of booking & managing multiple service calls
• Confident communicating with customers, engineers and contractors via phone and email
• Good at chasing things and getting jobs completed
• Calm under pressure and able to prioritise
• Able to ensure calls & jobs are completed, including chasing internal & external team members
• Computer literate and confident using Microsoft Office
• Professional, friendly and approachable
• Seeking a position with growth & the chance to build a team

Hours & Remuneration

Monday to Friday 8am - 5pm

• Basic salary up to circa £35,000 on experience
• 33 days holiday
• Free parking, pension scheme and associated benefits

If you are suitably experienced in a Customer Service, Call Centre, Scheduler or Planner, please contact our retained consultants at Start Monday now!