Call Handler

MMP Consultancy are looking to recruit a Call Handler on a Temporary basis, in Crawley.

The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.

• Log repairs, maintenance requests, and customer enquiries accurately onto the relevant systems.
• Raise and allocate repair jobs in accordance with service level agreements and priority categories.
• Liaise with tenants, operatives, subcontractors, and clients to ensure effective communication throughout the repair process.
• Book appointments and update customers on the progress of their repairs.
• Ensure all customer and job-related information is recorded accurately and updated in a timely manner.
• Resolve customer enquiries at the first point of contact wherever possible.
• Escalate complex issues, complaints, or service failures to the appropriate manager or department.
• Monitor outstanding repairs and follow up where necessary to ensure completion.
• Take part in meetings, supervision sessions, and training as required by the manager.

• Excellent communication and interpersonal skills, both verbal and written.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Proficient IT skills, including Microsoft Word, Excel, and Outlook.
• Proven background in a customer-focused environment.
• Experience using housing, repairs, CRM, or scheduling systems.
• Strong attention to detail and the ability to accurately record information.