Certificate Co-ordinator

Certificate Co-ordinator

Location: Birmingham, B37 7YN
Hours of work: 40
Contract Type: Fixed Term Contract – 6 months

Our client, a leading provider of facilities services in the UK, is seeking a Certificate Co-ordinator to support operational delivery across the contract, reporting to the Compliance & Certification Team Leader and/or Service Delivery Manager.

This role is focused on ensuring that all compliance documentation and supporting evidence is accurate, complete, and maintained to a consistent standard across multiple delivery streams. The Certificate Co-ordinator will play a key role in supporting operational performance by maintaining robust records and ensuring all activities meet compliance requirements.

The position also acts as a crucial link between compliance teams and field service delivery, helping to identify gaps, track remedial actions, and produce clear management information. This enables effective performance monitoring and drives continuous service improvement across the contract.

Key Responsibilities

• Monitor compliance documentation, recording compliance levels and identifying any gaps.
• Review supporting documentation to ensure technical accuracy and quality control across Reactive, PPM and Remedial works.
• Identify and highlight essential remedial actions required to maintain compliant status across equipment and activities.
• Track and assign remedial activities, ensuring progress is accurately monitored and recorded.
• Ensure all work order tasks have the required documentation uploaded within agreed service level agreements (SLAs).
• Act as a liaison between compliance analysts/teams and field engineering service delivery teams.
• Maintain comprehensive and accurate records of all activities and communications.
• Produce periodic and ad-hoc reports, including management information to support performance measurement and service improvement.

Professional and Personal Competencies / Qualifications

• Familiarity with IT systems (training will be provided); experience with CAFM systems is advantageous.
• Working knowledge of Microsoft Office applications, including Outlook, Excel and Word.
• Strong organisational skills with a high level of attention to detail.
• Ability to work effectively both independently and as part of a team.
• Proactive approach with the ability to use initiative.
• Clear communication skills to engage with both compliance and operational teams.
• Background in Facilities Management is advantageous but not essential.
• Excellent time management and a professional approach to work.