Claims Advisor

📍 Southend-on-Sea, Essex (Office Based) 💰 £28,000 per annum ⏰ Full Time | Permanent | Monday to Friday, 9:00am - 5:30pm

Are you passionate about helping customers and delivering outstanding service? Do you enjoy solving problems, managing cases from start to finish, and working in a fast-paced environment where no two days are the same?

We are looking for a Claims Adviser to join our friendly and supportive team. This is an excellent opportunity for someone with claims handling or customer service experience who is looking to develop their career within a growing and dynamic business.

As a Claims Adviser, you'll play a key role in supporting customers throughout the claims process, ensuring every claim is handled efficiently, fairly, and professionally.

Your responsibilities will include:

• Managing claims involving loss, theft, and accidental damage
• Processing claims and refund requests following full training
• Liaising with underwriters regarding policy and product queries
• Working collaboratively with internal departments to achieve timely claim resolutions
• Handling customer service and sales enquiries via phone and email
• Processing customer payments, premiums, and excess charges
• Managing policy cancellations and discussing retention options with customers
• Recording and handling first-line complaints in line with company procedures

We're seeking a highly organised and customer-focused individual who thrives in a busy environment and takes pride in delivering excellent service.

• Previous claims handling or customer service experience within a regulated environment
• Excellent communication skills, both written and verbal
• Confident dealing with customers by telephone and email
• Strong attention to detail and accuracy
• Ability to manage multiple tasks and priorities effectively
• Positive, proactive approach with a genuine commitment to customer satisfaction
• Good working knowledge of Microsoft Word and Excel
• A willingness to identify improvements and contribute new ideas

• Experience handling customer complaints
• Knowledge of fraud identification and investigation processes

• Competitive salary of £28,000
• Stable, full-time permanent position
• Supportive and collaborative team environment
• Opportunities for training and career development
• Varied and rewarding role where you can make a real difference to customer outcomes

If you're looking for a role where your customer service skills, attention to detail, and problem-solving abilities will be valued, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.