Claims Executive in Manchester, Greater Manchester
Posted by Insight Select
£45,000 – £50,000 a year
Manchester · Permanent
Location: Manchester (hybrid – 2–3 days in the office per week)
Salary: Up to £50,000 per annum + benefits
Contract: Full-time, permanent
Hours: Monday to Friday, 9:00am–5:00pm
An exciting opportunity has arisen for an experienced Claims Executive to join an established commercial insurance claims team in Manchester.
This is a senior claims role, offering the opportunity to manage a varied portfolio of commercial claims,
including complex and contentious cases, while providing guidance and support to junior team members. You’ll play a key role in negotiating favourable settlements, building strong client relationships and delivering an exceptional claims service.
Key Responsibilities
- Manage the end-to-end claims process, including large, complex and contentious commercial claims.
- Investigate and assess claims, negotiate with insurers and secure the best possible settlement outcomes.
- Build and maintain strong relationships with clients, brokers, insurers, loss adjusters and legal representatives.
- Visit clients across the UK when required to investigate losses and support effective claims resolution.
- Provide coaching, mentoring and guidance to Claims Handlers and junior team members.
- Monitor claims data, identify trends and recommend improvements to claims processes and risk management.
- Prepare reports and presentations highlighting key performance indicators and claims performance.
- Ensure claims are managed in line with policy terms, regulatory requirements and relevant legal frameworks.
Essential Skillset
- Proven experience managing commercial insurance claims, including complex or contentious cases.
- Previous experience working within an insurance brokerage.
- Strong understanding of commercial insurance policies, coverage and claims procedures.
- Excellent client relationship management skills.
- Strong analytical, problem-solving, decision-making and negotiation abilities.
- Experience coaching, mentoring or supporting the development of junior team members.
- Confident communication skills and the ability to manage challenging situations professionally.
- A customer-focused and compassionate approach when supporting clients through difficult circumstances.
- Ability to work independently, manage competing priorities and remain resilient under pressure.
Package & Benefits
- Salary of up to £50,000 per annum.
- Additional benefits.
- Full-time, permanent employment.
- Hybrid working, with an expectation of attending the Manchester office 2–3 days per week.
- Monday to Friday, 9:00am–5:00pm.
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