Claims Handler/Customer Service in Christchurch
Posted by Dynamite Recruitment
£27,980 – £32,000 a year
Christchurch · Permanent
Salary: £27,980.00 starting salary (Up to £32,000 within 12-24 months)
Location: Christchurch (Office-based during probation, then hybrid thereafter)
Start date: 30th November
Hours: full-time, as per below...
- Monday - Sunday on a shift basis.
- Timings range from 8am to 9pm.
- You will be required to work Saturday/Sundays (not every week)
- Incremental salary increases up to just over £32,000 within 12-24 months
- Hybrid working available after probation
- Free on-site parking
- Free Health Cash Plan, including dental and prescriptions
- Free annual travel insurance, subject to criteria
- Discounts on insurance products
- On-site gym and social facilities
- Full training and ongoing development
- Excellent career progression opportunities
- Plus, many more benefits
Your day-to-day role will include:
- Handling customer queries by phone and email
- Assessing and investigating claims
- Checking policy cover
- Gathering information and supporting documentation
- Providing clear and helpful information to customers
- Negotiating and settling claims where appropriate
- Managing a high volume of work while maintaining accuracy
- Providing a professional and empathetic service
You'll ideally have:
- Previous customer service experience is essential.
- Experience in a medical setting (Care, Healthcare, etc...)
- Good telephone and written communication skills
- Strong attention to detail
- Good computer skills
- The ability to stay organised and calm under pressure
- Good numerical ability
- A friendly and empathetic approach
- The ability to manage multiple tasks and work to deadlines
- The role starts on 30th November 2026.
- You will complete a 7-week full-time training programme, Monday to Friday, 9.00am-5.30pm.
- You must be available to attend the full 7-week training programme
- Full training and support will be provided, so you don't need previous claims experience to be considered.
If you're looking for a role with excellent training, career progression, great benefits and the opportunity to work from home once established in the role, we'd love to hear from you.
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