Claims Handler in Manchester, Greater Manchester
Posted by Insight Select
£35,000 – £40,000 a year
Manchester · Permanent
Location: Manchester (hybrid – 2–3 days in the office per week)
Salary: £35,000 - £40,000 per annum
Contract: Full-time, permanent
An exciting opportunity has arisen for an experienced Claims Handler to join an established commercial insurance team in Manchester. You’ll manage claims from initial notification through to settlement, with a particular focus on commercial motor and liability claims.
This role would suit a customer-focused claims professional with brokerage experience, strong negotiation skills and the confidence to manage relationships with clients, insurers and other stakeholders to achieve the best possible outcomes.
Key Responsibilities
- Manage the end-to-end claims process, from investigation and assessment through to negotiation and settlement.
- Handle commercial motor and liability claims, ensuring claims are managed efficiently and in line with policy terms.
- Negotiate with insurers to secure the best possible settlement outcomes.
- Build and maintain strong relationships with clients, brokers, insurers, loss adjusters and legal representatives.
- Provide a high standard of customer service, offering support and guidance to clients throughout the claims process.
- Analyse claims information, identify trends and contribute to improvements in claims management processes.
- Ensure compliance with relevant insurance regulations, legal requirements and internal procedures.
Essential Skillset
- Proven experience handling commercial insurance claims, particularly commercial motor and liability.
- Previous experience working within an insurance brokerage.
- Strong understanding of insurance policies, coverage and claims procedures.
- Excellent client relationship management and customer service skills.
- Strong negotiation, analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- A resilient, confident and organised approach, with the ability to prioritise workloads and meet deadlines.
- A compassionate and professional approach when supporting clients through challenging circumstances.
Package & Benefits
- £35,000 - £40,000 per annum
- Hybrid working, with an expectation of being in the Manchester office 2–3 days per week.
- Opportunities for career progression and professional development.
- Supportive, collaborative working environment.
- A culture that encourages employee ownership, initiative and personal growth.
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