Claims Intelligence Analyst

Job Title: Claims Intelligence Analyst

Location: Sevenoaks - hybrid working available

Salary: £27,000 - £35,500 DOE, plus up to an additional £1,500 performance related bonus per annum, once established within your role

Job Type: Full Time, Permanent

Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week, 7.5 hours per day

About the Role:

As an Claims Intelligence Analyst, you will be responsible for supporting the Counter Fraud team, along with other areas of the business. You will identify and review suspected fraudulent claims/policies through our counter fraud platforms, reporting these to counter fraud agencies when relevant. This individual will use a wide variety of fraud detection software and tools to conduct advanced intelligence investigations into suspect claims, producing your findings within a report.

What you will be doing:

• To investigate suspected fraudulent claims/policies using various intelligence tools
• To deliver a usable intelligence-based product to reduce claim losses
• To provide intelligence-led support to general claims/policy teams
• Confident in presenting complex information in a clear and concise manner
• Contribute to the continued improvements of the intelligence products & output
• Handling, analysing and evaluating highly confidential datasets and documents
• To develop an understanding of the MI Reports generated and fraud detection strategy
• To assist in the promotion of data integrity across the group
• Review and respond to Schedule 2, Part 1, Paragraph 2 requests received into the business
• Review intelligence received into the unit and ensured and exposure is identified and worked appropriately
• Perform advanced intelligence investigations relevant to the subject matter to collect, analyse and suitably record items of interest
• Help maintain and extend the Intelligence professional relationships with intelligence suppliers, professional bodies and law enforcement agencies
• Adhere to company processes and ensure that DPA, FCA, TCF and other related regulatory requirements are met
• Report fraudulent claims and policies to counter fraud agencies and subsequently provide evidence/produce witness statements

What we're looking for:

• Knowledge of claims and/or underwriting best practice, particularly in relation to effective leakage control, risk management, quality, training and compliance
• Analytical thinker - able to analyse information quickly and use it to provide robust advice
• Written communicator - able to easily relay complex information in a written report
• Curious - an inquisitive, open-minded type who seeks out information from sources that may not always seem obvious
• Online awareness - an ongoing interest in current and emerging online trends, particularly in social networking
• Organised - good time management skills, able to work under pressure and deliver against deadlines set
• Keen eye for detail with the ability to think laterally and act through reasoned decision making
• Minimum of 1 year in Intelligence or Counter Fraud Investigations with a strong understanding of electronic fraud detection software is preferred but not essential
• Experience in using fraud detection tools and intelligence analysis software

Grow with Acorn

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• 35 days' holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague's:

• Mindful Employer - championing mental health and wellbeing
• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
• Menopause Friendly accredited - supporting every stage of life
• Armed Forces Covenant signatory - honouring those who serve
• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
• Best Place to Work for Development - proud to be investing in people's future
• Best Place to Work for Women - breaking down barriers to women's career progression

A Few Things to Know Before You Apply

• Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
• Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

Please click the APPLY button to submit your CV for this role.

Candidates with experience or relevant job titles of; Insurance Fraud Intelligence Analyst, Claims Fraud Analyst, Risk & Intelligence Analyst, Insurance Fraud Investigator, Insurance Claims Analyst, Claims Investigator may all be considered.