Claims Manager

What’s in it for you?

• Join a leading specialist commercial insurance business
• Hybrid working (2–3 days in Birmingham office with regional travel)
• Salary £50,000 plus strong benefits package
• 25 days holiday rising to 27 days, plus option to buy more
• Private medical cover (single)
• Life assurance and income protection
• Pension scheme and flexible lifestyle benefits
• Opportunity to lead, develop and influence a growing claims function
• Exposure to senior stakeholders and cross-functional teams

Must have’s

• Minimum 3+ years’ experience in a claims management or team leader role within commercial insurance
• Strong background in insurance broking and commercial claims handling
• Experience leading, coaching and developing teams
• Strong understanding of insurance principles and regulatory/legal frameworks
• Confident managing performance, MI reporting and operational workflows
• Excellent communication and stakeholder management skills
• Competent in Microsoft Office (Excel, Word, PowerPoint)

Nice to have’s

• Cert CII qualification (or working towards)
• Experience working across multiple office locations or regional teams
• Exposure to complaints handling and regulatory escalation processes
• Experience using performance dashboards and MI tools

So, what will you be doing?

Leading, coaching and mentoring a commercial claims team

Running regular 1–2–1s, performance reviews and development plans

Driving a culture of accountability, high performance and continuous improvement

Supporting recruitment, onboarding and performance management activity

Overseeing day-to-day claims operations and workflow management

Supporting resolution of complex claims and escalations

Managing complaints in line with regulatory requirements

Working closely with Compliance, HR, L&D and Broking teams

Producing and reviewing claims MI and performance reports

Identifying trends, bottlenecks and improvement opportunities

Using data and dashboards to improve efficiency and service delivery

Supporting audits and ensuring ongoing regulatory compliance

Building strong internal and external relationships

Working closely with client servicing teams to improve client outcomes

Acting as an escalation point for complex issues

Ensuring consistently high levels of client service across the team

Interested? Send your CV to Ellie i2i Recruitment today!

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.