Cleaning Account Manager

Location: Norwich and surrounding areas

Salary: £34,000 - £36,000 per annum depending on experience + company car

We’re looking for a Cleaning Account Manager to oversee cleaning operations for a collection of schools and commercial contracts across Norwich and the surrounding areas. This role is ideal for an organised, people-focused leader who is passionate about motivating teams, building strong relationships, and ensuring high-specification cleaning standards are consistently achieved. 

You’ll be the main point of contact for our clients, helping to deliver exceptional high-level service every day. 

This position sits within our Eastern Cleaning Division, with our specialist cleaning service designed for workplaces where the look and feel of the environment directly impacts employee wellbeing, productivity, and brand perception. 

As Cleaning Account Manager, you’ll: 

• Maintain excellent client relationships and ensure high levels of satisfaction, ensuring support for your team to consistently deliver exceptional service. 
​• Prepare for and manage school deep cleans and periodic work
​• Carry out audits, prepare reports, and deliver projects in collaboration with the senior management team. 
​• Organise regular meetings with clients to review contract performance and specifications. 
​• Ensure full compliance with Health & Safety procedures and regulations. 
​• Continuously seek opportunities to improve services, drive efficiencies, and add value for clients.  

As Cleaning Account Manager, you’ll have: 

• Strong people management skills and a passion for delivering excellent customer service with high attention to detail and organisation
​• High-level communication and customer service, delivered both face-to-face and across emails. 
​• The ability to plan ahead, stay calm under pressure, and engage with stakeholders at all levels. 
​• Experience with budgeting, financial forecasting, and contract performance monitoring. 
​• A good understanding of Health & Safety within the cleaning or facilities management industry.  

What we offer you 

The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. 

What’s in it for you? 

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get: 

• Employee Ownership – You are part of our success! 
​• 33 days holiday (including bank holidays) 
​• Company sick pay 
​• Maternity and paternity leave support 
​• Life assurance cover 
​• 24/7 GP access, plus mental health, wellness, financial, and legal support 
​• Two paid volunteering days per year – Give back to a cause that matters to you 
​• Exclusive perks and discounts – More than 250 deals available 
​• Ongoing training and development – From apprenticeships to leadership programs 
​• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way 
​• Recognition and rewards – Celebrating our shining stars all year round 

Our Commitment to Inclusion 

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. 

Please note: Security clearance (DBS) is required for this role.