Cleaning Supervisor

Cleaning Supervisor

Location: Cardiff, CF10 2PX
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a proactive and customer-focused Cleaning Supervisor to provide direct line management to front-line Placemakers and support all aspects of self-delivered activities within the aligned UK sector.

Job Overview

This role is responsible for supporting front-line cleaning teams and ensuring the consistent delivery of high-quality services across Key Account Network accounts. The successful candidate will provide day-to-day leadership, maintain strong client relationships, and support operational performance in line with contractual requirements.

The Cleaning Supervisor will play a key role in ensuring compliance with health and safety standards, training and development requirements, and service level commitments. The position requires strong organisational skills, a proactive approach, and the ability to build effective relationships with customers, colleagues and internal stakeholders.

A full UK driving licence is essential, and a company van will be provided.

Key Responsibilities

• Provide direct line management and day-to-day support to front-line Placemakers.
• Build and maintain positive customer relationships to support service delivery.
• Support account management teams in delivering service excellence across Key Account Network accounts.
• Work collaboratively with the job management team to ensure contractual SLA and KPI requirements are achieved.
• Conduct planned visits with each Placemaker, ensuring all colleagues are visited at least every six weeks.
• Monitor health and safety compliance, complete audits and support continuous improvement initiatives.
• Manage employee inductions, training records, mandatory e-learning compliance and ongoing development activities.
• Support recruitment and vetting processes, ensuring compliance requirements are met and vacancies are filled promptly.
• Coordinate reactive work requests, including carpet cleaning and low-level weeding activities.
• Monitor consumable stock levels, coordinate uniform orders, maintain tidy store rooms and complete site audits.

Person Specification

• Previous experience within the cleaning industry.
• Experience in a supervisory or management role.
• Experience managing staff records and training documentation.
• Strong customer service and client relationship management skills.
• Excellent communication and problem-solving abilities.
• Ability to support, motivate and develop front-line colleagues.
• Strong organisational skills with the ability to manage multiple priorities.
• Flexible, adaptable and proactive approach to work.
• Full UK driving licence.