Clerical Officer

Job Title: Clerical Officer

Location: Buckinghamshire Healthcare NHS Trust

Trust Location: Wycombe Hospital HP11 2TT

Payrate: Band 2, £12.71 per hour 

Shift Patterns: Monday - Friday 08:30 - 17:00 (37.5 hours per week)

Duration: Start: ASAP, End: 3 Months (September 2026)

System Knowledge

• Use and application of computers
• Basic knowledge of medical terminology
• Database entry experience

Job Description:

The post holder will work as part of a team providing an efficient and effective support service within Breast Unit. They will be required to undertake clerical tasks to ensure the smooth transport of clients through the breast screening & symptomatic services in accordance with National and local guidelines.
They will act as the first point of contact for all clients contacting the breast screening office by phone or in person on our reception desk. This is a busy working environment where staff, are expected to plan work to meet tight deadlines and targets set by the Department of Health and National Breast Screening Programme. Staff are continually interrupted and required to provide real-time responses to several different organisations/groups of people. These include members of the Public, External agencies, medical staff, other screening offices and can either be face to face, by phone or via e-mail.

• To act as the first point of contact for a range of telephone calls and in-person when covering reception duties.
• To use the National breast screening system to arrange/change appointments for women called for breast screening, considering the needs of the client and patient choice.
• Where it is not possible to provide a suitable appointment time for a lady, the post holder is expected to use her initiative and, where necessary, liaise with a senior member of staff.
• Monitor the availability of appointment slots and highlight shortfall to the Office Manager.
• To use own initiative to adjust allocated timeslots to accommodate clients with a variety of special needs.
• To be responsible for entering changes to demographic details and entering recall results from the screening episode onto the computer, ensuring the appropriate end point action to be transmitted to the national database in accordance with the departmental Quality Management System.
• To exercise judgement as to when screening is appropriate for individual clients who contact the unit to self-refer, considering previous screening history and regulations regarding the use of radiation.
• To use tact and diplomacy in dealing with distressed or irate clients demanding access to the service who may not be eligible.
• To ensure routine recall result letters are produced and dispatched within specified timescales, in accordance with the unit Quality Management System.
• To be responsible for the recording and follow-up of non-attenders in accordance with the Quality Management System and programme requirements. To ensure that the transfer of information between screening offices is accurate, timely and in accordance with the NHS Good practice guide for Breast Screening and confidentiality and data protection policy.
• To be responsible for entering abnormal results onto the computer separately to the routine recall results and creating assessment clinic appointments.
• To assist in the collection of clinical cytology and histological information.
• Ensure that accurate information is available and given to clients in accordance with National and local guidelines, demonstrating sensitivity always.
• Be responsible for ensuring that the clinics are updated at the end of each session.
• Be responsible for reconciling the clinics
• Train new staff as required on some of the departmental systems
• Participate in Trust Appraisal system.

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As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

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By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.