Client Account Executive

We're recruiting for a Customer Account Executive to join a busy and growing business. This is a varied role combining customer service, account management support, sales administration and marketing. You'll build strong customer relationships, prepare quotations, coordinate projects and support business growth.

Key Responsibilities

• Act as the first point of contact for customer enquiries.
• Build and maintain strong customer relationships.
• Prepare accurate quotations and proposals.
• Follow up quotations to maximise conversions.
• Support Account Managers with key customer accounts.
• Manage customer bookings and account administration.
• Keep CRM records accurate and up to date.
• Liaise with planning and operational teams.
• Coordinate customer requirements through to delivery.
• Resolve customer queries professionally.
• Identify opportunities to grow existing accounts.
• Support new business development activities.
• Contact prospective customers by phone and email.
• Generate and qualify new business leads.
• Produce customer reports and presentations.
• Create engaging social media content.
• Assist with marketing campaigns and promotions.
• Help maintain website and marketing materials.
• Monitor social media engagement.
• Research market trends and competitor activity.
• Work closely with internal departments.

Person Specification

• Previous experience in customer service, sales support, account management or marketing.
• Excellent communication and relationship-building skills.
• Strong administration and organisational abilities.
• Experience with social media for business.
• Commercially aware with a proactive approach.
• High attention to detail and accuracy.
• Professional, positive and customer-focused.
• Experience with Canva, Mailchimp or similar marketing tools would be an advantage

Hours: Monday to Friday, 8:00am – 6:00pm (1-hour unpaid lunch break)
Salary: £30,000 - £35,000 per annum (depending on experience)