Client Account Manager

Account Manager

Epsom | £32,000 + bonus

• Competitive salary with bonus

• Workplace pension

• Annual leave

• Supportive and collaborative working environment

About the Role

We are looking for an organised and commercially minded Account Manager to join a growing team in Epsom.

The successful candidate will be responsible for managing a portfolio of accounts, developing strong client relationships, supporting account performance, and identifying opportunities for continued growth.

This is a varied role that would suit someone who enjoys working with people, solving problems, and taking ownership of their accounts.

Key Responsibilities

• Manage a portfolio of accounts and act as a key point of contact

• Build and maintain positive, professional client relationships

• Support new clients through the initial stages of working with the business

• Hold regular client meetings and calls to understand requirements and priorities

• Monitor account activity and performance

• Identify opportunities to improve client experience and account performance

• Identify opportunities to develop existing accounts and introduce additional services

• Work closely with internal teams to ensure client requirements are delivered effectively

• Keep client information and records accurate and up to date

• Coordinate the resolution of client queries and issues

• Manage escalations professionally and work towards effective solutions

• Communicate client requirements clearly to internal teams

• Track relevant performance information and provide regular updates

• Contribute to the development and improvement of account management processes

• Provide feedback and insights to management

• Take ownership of tasks and ensure actions are followed through to completion

About You

We are looking for someone with:

• At least 1 year's experience in Account Management, Customer Success, Sales, Client Services, or a similar role

• Experience managing multiple clients or accounts

• Strong communication and relationship-building skills

• A commercial and proactive approach

• Experience identifying opportunities within existing accounts

• Good organisational and prioritisation skills

• Confidence using CRM systems and other business software

• The ability to handle challenging conversations professionally

• Strong attention to detail

• A positive, solutions-focused approach

Additional Information

This is an office-based role in Epsom with opportunities to develop within a growing business.

Please note that if you have not been contacted within 5 working days, your application has unfortunately not been shortlisted on this occasion.

The recruitment agency is acting on behalf of its client in relation to this vacancy and is an equal opportunities employer.