Client Affairs Officer
Red Personnel
Adult Social Care – Finance
Hybrid (2 days on-site) | Full-time | Monday to Friday - 12 Months
£22 per hour PAYE / £29.21 per hour Umbrella
An excellent opportunity has arisen for an experienced Client Affairs Officer to join a well-established Adult Social Care Finance team within a London local authority on a hybrid basis.
This role plays a key part in delivering statutory appointeeship and deputyship services, ensuring the financial wellbeing and protection of vulnerable adults across the borough.
The RoleYou will manage a caseload of clients, taking responsibility for appointeeship, deputyship, property protection, and estate administration. The role requires a strong balance of financial administration, client liaison, and regulatory compliance.
Key responsibilities include:
- Managing appointeeship and deputyship accounts, ensuring accurate billing, reconciliation, and financial reporting
- Liaising with DWP, banks, and internal stakeholders to secure and manage client income and benefits
- Ensuring all benefit entitlements are identified, claimed, and maintained
- Handling property protection, including storage, inspections, and associated financial assessments
- Supporting Court of Protection processes, including financial decisions, asset management, and property sales
- Administering deceased estates in line with the Care Act, including debt recovery and asset handling
- Coordinating council funerals, ensuring compliance with legislation and sensitivity to cultural considerations
- Attending multi-disciplinary meetings and working closely with care managers and external professionals
- Experience within Adult Social Care Finance, appointeeship/deputyship, or a similar financial assessment role
- Strong understanding of DWP benefits, financial assessments, and client account management
- Experience supporting vulnerable adults and working within a local authority setting
- Ability to interpret complex financial information and maintain accurate records
- Confident communication skills, with the ability to engage sensitively with clients, families, and professionals
- Proficiency in Microsoft Excel, Word, and case management systems
- Strong organisational skills with the ability to manage competing priorities
- Competitive hourly rate: £22 PAYE / £29 Umbrella
- Hybrid working model (2 days on-site)
- Opportunity to work in a meaningful, client-focused role within Adult Social Care
- Gain experience in Court of Protection, estate management, and public sector finance
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