Client Business Manager - Outsourcing

Client Business Manager - Outsourcing📍 Oxford | Hybrid & Flexible Working

I'm currently partnered with Shaw Gibbs, a Top 35 accountancy and business advisory firm, to recruit a Client Business Manager to join their growing Outsourcing team based in Oxford.
Shaw Gibbs supports entrepreneurial businesses and private individuals across Central and Southern England, combining specialist expertise with market-leading technology to deliver exceptional client service. With ambitious growth plans and a strong people-first culture, this is an excellent opportunity to join a firm that genuinely invests in career development, progression, and employee wellbeing.

The Opportunity

As a Client Business Manager, you will manage a portfolio of clients, acting as a trusted adviser and key point of contact. You'll work closely with businesses to understand their needs, deliver high-quality management information, and identify opportunities to improve processes through technology and digital solutions.This role offers a mix of client relationship management, technical accounting responsibilities, business partnering, and team leadership within a collaborative and forward-thinking environment.

Key Responsibilities

• Build and maintain strong relationships across a portfolio of clients, becoming a trusted adviser to their business.
• Understand client requirements and identify opportunities to add value and expand services.
• Drive a digital-first approach, leveraging the Shaw Gibbs technology stack to improve efficiency and reporting.
• Oversee all day-to-day data processing and treasury activities, ensuring accuracy and timeliness.
• Produce complex management accounts and financial reporting for clients.
• Review and analyse financial results, KPIs, forecasts, risks, and opportunities.
• Ensure accounting systems remain accurate and up to date across your client portfolio.
• Review VAT returns, EC Sales Lists and Intrastat returns.
• Prepare basic statutory accounts and supporting audit files.
• Assist with budgets, cashflow forecasting and client training on accounting systems.
• Support new business proposals, tenders and client onboarding activities.
• Collaborate with tax, payroll and other specialist teams to deliver a joined-up client service.
• Monitor team workloads, budgets and deadlines while contributing to internal reporting.
• Mentor and develop junior team members through effective leadership and coaching.

About You

Shaw Gibbs is keen to speak with candidates who have at least 4-5 years' UK accounting experience, gained either within:

• A Practice Outsourcing team, or
• A senior Management Accountant / Finance Business Partner role within industry.

Ideally, you will be ACA, ACCA or CIMA qualified, although part-qualified and Qualified by Experience (QBE) candidates will also be considered.

Desired Skills & Experience

• Strong client relationship management and stakeholder engagement skills.
• A digital mindset with experience using technology to streamline finance processes.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Good technical accounting knowledge, including UK GAAP (IFRS knowledge advantageous).
• Experience with Xero and advanced Excel skills.
• Exposure to Sage, QuickBooks, Dext, Silverfin and/or CCH would be beneficial.

What's on Offer?

• Hybrid working (3 days office / 2 days home following probation)
• Flexible working hours around core hours of 10am-4pm
• Opportunity to join a rapidly growing and ambitious firm
• Ongoing technical and professional development
• Exposure to a broad range of clients and stakeholders
• Supportive and collaborative team culture
• Employee recognition awards and long-service awards
• Regular company and social events

Benefits Package Includes

• 25 days holiday plus holiday trading options
• Flexible bank holidays
• Additional holiday entitlement with service
• Annual Wellbeing Day
• Employee Assistance Programme with 24/7 GP access
• MYNDUP wellbeing platform
• Health Cash Plan
• Shaw Gibbs employee discount scheme
• Electric Vehicle Salary Sacrifice Scheme
• Pension Salary Sacrifice Scheme
• Enhanced family leave policies
• Death in Service Life Assurance
• Referral bonus schemes
• Cycle to Work Scheme
• Bus pass loans and discounts

Diversity & Inclusion

Shaw Gibbs is committed to creating an inclusive workplace where everyone feels respected, valued, and supported. Applications are welcomed from candidates of all backgrounds, and reasonable adjustments can be made throughout the recruitment process to ensure an accessible and positive candidate experience.If you'd like to find out more about this opportunity, please get in touch for a confidential discussion.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)