Client Relationship Manager

Client Relationship Manager
£55,000 - £65,000
9am - 6pm
Full Time, Permanent

City of London

Are you passionate about building strong client relationships in a dynamic legal environment? Our client, a leading law firm, is seeking a dedicated Client Relationship Manager to join their Business Development & Marketing team. This permanent, full-time position can be based in Birmingham, Manchester, Leeds, or London.

As a Client Relationship Manager, you will play a pivotal role in managing and enhancing our client relationships. Working closely with the Head of Client Relationships and other senior team members, you will support the growth and development of our firm's priority clients.

Why work for this company?

• 27 Days Annual Leave + Additional Birthday Off
• Buy & Sell up to 8 Days Holiday
• Dental Insurance
• Firm Bonus
• Private Medical Coverage

Duties:

• Onboarding and nurturing client accounts while implementing best practices for client development.
• Collaborating with various teams to ensure alignment between client strategies and business plans.
• Engaging in client-led initiatives and internal communications to foster a strong community.
• Support Client Partners in identifying development opportunities and scheduling strategic meetings.
• Maintain essential relationship tools, including account plans and client pages.
• Conduct independent client listening and build direct connections with key clients.
• Track industry trends and conduct market research to inform client strategies.
• Prepare guidance for legal advisors on secondments and assist in ensuring they receive feedback.
• Provide training on relationship management tools and promote client-centred practices.

Requirements:

• Previous experience in client relationship management within a professional services environment; legal sector knowledge is a plus.
• Strong communication skills with exceptional attention to detail.
• Ability to work independently and collaboratively across teams.
• Solutions-oriented mindset with good commercial awareness.
• Proficiency in MS Office and familiarity with CRM systems (InterAction is advantageous).

At our client's firm, you will be part of a vibrant team that prioritizes client innovation and relationship-building. They are committed to listening to client feedback, ensuring their services meet client needs, and fostering a culture of collaboration and excellence.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.