Client Services Administrator
Siamo Recruitment a division of Siamo Group.
This is an opportunity offering stability, responsibility and cross-department collaboration, working closely with Advisers and clients to ensure business is processed efficiently, accurately and in line with regulatory standards.
As the Client Service Specialist, you will need excellent technical knowledge, exceptional attention to detail and the confidence to manage complex cases while building strong client relationships.
Due to the technical nature of the role, previous financial services experience is essential, with knowledge of pensions, investments and wealth management highly advantageous.
What does our clients benefits scheme include?
- Up to a 20% annual bonus scheme (performance based)
- Professional investment plans for relevant courses, exams and industry training materials
- 25 days annual leave entitlement + bank holidays (plus additional one each year and option to buy more/sell)
- Annual salary reviews
- Recruitment referrals bonus of £250.00
- Early finish Friday's, Christmas shutdowns, summer and winter events and additional time off on your birthday
- Free on-site parking
- Fresh fruit, cereals and porridge provided daily
This a Client Services Administrator role will hold the below responsibilities:
- Provide high-level technical and administrative support to Financial Advisers
- Manage complex cases and resolve technical queries efficiently
- Process business submissions accurately and within agreed timescales
- Liaise with clients, providers and internal teams to deliver an exceptional client experience
- Maintain accurate client records and ensure Salesforce and internal systems are kept up to date
- Prepare and manage a range of financial services administration, including pensions, investments, trusts and wealth accounts
- Stay up to date with industry regulations and technical knowledge while supporting the wider team
The ideal candidate for this Client Services Administrator role will possess the following skills, experience and qualifications:
- Previous experience within financial services is essential
- A strong understanding of pensions, investments and wealth management processes
- Excellent administrative and organisational skills with exceptional attention to detail
- Experience using CRM systems, ideally Salesforce and Microsoft Office applications
- The ability to manage multiple priorities and work accurately under pressure
- Strong communication skills with the confidence to liaise professionally with clients and colleagues
- A proactive approach with a willingness to develop technical knowledge and support the wider team
- Full UK Driving License and Own Vehicle
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