Client Services Coordinator in Stevenage

Posted by Pure Resourcing Solutions Limited

We are looking for a Client Services Coordinator to support the running of a busy business centre in Stevenage. You will deliver excellent customer service, and help create a positive experience for clients and visitors. This role offers a mix of customer service, administration, sales support, and operational responsibilities.

The client has a focus on exceptional customer care, and wants someone who can join them in delivering this experience to uphold their great standards.

Key Details
  • Monday to Friday on site 08:30-17:00
  • Starting salary circa £28,000
  • 25 days holiday + Bank Holidays + Christmas shutdown
  • Healthcare cash plan & discounted gym
  • Modern working environment
Responsibilities
  • Welcome clients and visitors and ensure a positive customer experience.
  • Respond to enquiries by phone and email, arranging viewings and following up on leads.
  • Manage client administration, including records, invoicing, and service updates.
  • Coordinate meeting room bookings and ensure rooms are prepared to company standards.
  • Monitor stock levels, report maintenance issues, and support general centre operations.
  • Work closely with the Centre Manager to assist in all areas of the business.
  • Ensure meeting rooms are kept clean and tidy and that centre staff are aware of bookings.
  • Handle customer queries professionally and escalate issues where appropriate.
Experience Needed
  • Previous experience in an administrative or customer facing role.
  • Strong customer service skills with a professional and friendly approach.
  • Good organisational skills and the ability to manage multiple tasks.
  • Confident using Microsoft Office and other business systems.
  • Able to work independently, use initiative, and adapt to changing priorities.
  • Experience in a concierge or business centre environment would be beneficial.
If you enjoy working in a customer focused environment, building strong client relationships, and providing outstanding service, this could be an excellent opportunity. Join a supportive team where you can make a real impact on the client experience while developing your skills across customer service, administration, and operations.
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