Client Services Team Member (FOH) at Omni RMS, Coleman Street

Client Services Team Member (FOH)

Contract: Financial Services
Location: London, EC2Y 9AN
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Client Services Team Member (Front of House) to join their team.

This role is responsible for delivering a professional, welcoming and customer-focused Front of House service within a multi-tenant building environment. Acting as the first point of contact for visitors, clients, employees and directors, you will ensure a consistently high standard of customer experience while creating a positive and professional first impression.

Job Description

Working as part of a small team, you will support the day-to-day operation of the building through a combination of reception duties, access management, security administration, meeting room coordination and general office support. The successful candidate will be proactive, organised and committed to delivering a seamless five-star service.

Key Responsibilities

• Provide a professional and welcoming Front of House service to all visitors, clients, employees and directors.
• Manage Front of House operations within a multi-tenant building environment.
• Coordinate meeting room bookings, ensuring rooms are presented to a high standard and ready for use.
• Manage Front of House email inboxes and respond to enquiries in a timely manner.
• Oversee access control procedures, including activating access passes and issuing security fobs.
• Coordinate contractor visits and schedule on-site works to support smooth building operations.
• Provide administrative support, including arranging courier services and maintaining office supplies and stationery.
• Deliver switchboard and helpdesk cover as required while working collaboratively within a small team to ensure efficient service delivery.

Person Specification

• Previous experience in a corporate Front of House role is essential.
• An SIA licence would be advantageous.
• Proficiency in Microsoft Office applications, SharePoint, Microsoft Teams and Webex.
• Excellent verbal and written communication skills.
• Ability to communicate proactively and build customer confidence.
• Strong organisational skills with the ability to manage multiple responsibilities.
• A professional, customer-focused approach with excellent attention to detail.
• Willingness to learn, develop new skills and grow within the role.