Client Success Executive in Solihull, West Midlands (County)

We’re looking for a Client Success Executive to manage a portfolio of private and public sector clients and support new business activity in the Solihull office. You’ll be a key point of contact for clients, coordinating with media, creative and digital teams to deliver campaigns smoothly across traditional and digital channels.

What you’ll do

• Manage day-to-day relationships with your client portfolio and understand each client’s goals.
• Respond to client requests, set clear expectations and flag potential issues early.
• Coordinate internal teams to deliver campaigns on time, within budget and to a high standard.
• Support sales activity by following up leads, understanding prospects’ needs and recommending suitable channels.
• Help develop proposals and pitches with the Senior Client Success Manager and wider team.
• Keep the sales pipeline and project systems up to date.
• Onboard new clients and identify opportunities to grow existing accounts.
• Prepare and present regular performance reports, explaining what happened, what it means and what could happen next.

You’ll work across channels including TV, radio, out of home, press, paid social, PPC and SEO. There are no individual sales targets; your contribution supports the office’s shared targets and company bonus.

What you’ll bring

• Exposure to the media or marketing industry, particularly digital channels.
• Confidence handling sales leads, from qualifying needs through to supporting the team to close.
• Strong organisation and time management skills.
• Excellent communication skills and confidence presenting advertising solutions to clients and prospects.
• Experience using CRM and project management systems, including maintaining a sales pipeline.
• The ability to brief internal teams and help build proposals using insight and market intelligence.
• A positive approach to working both independently and as part of a team.

Experience in agency or media-owner sales is helpful but not essential. Familiarity with Monday, Salesforce, PowerPoint, Excel or Claude is also useful.

The details

• Salary: Up to £32,000
• Location: Solihull
• Working pattern: Hybrid, with three days in the office and two remote
• Benefits: Tax-free company bonus scheme through an Employment Ownership Trust, flexible working, gym membership, team events and socials, plus learning, development and wellbeing opportunities.