Client Support Administrator in Manchester, Greater Manchester
Posted by Fintelligent Search
£30,000 a year
Manchester · Permanent
Are you a customer-focused administrator looking for more than your next support role?
This is an opportunity to join a high-growth financial services business on a mission to make quality financial advice more accessible across the UK. You’ll be joining a business that values communication, organisation and customer service ability — whether your experience is already within financial services or from another professional office environment.
From day one, you’ll receive structured training, develop specialist pensions knowledge and become part of a supportive team delivering an excellent client experience. For the right person, this is a genuine pathway into senior customer service, operations or leadership roles as the business continues to grow.
Package & Benefits
- £30,000 basic salary
- Monthly performance bonus of approximately £200–£300
- Private healthcare
- Profit share scheme, with significant long-term potential as the business scales
- 8% employer pension contribution
- Death in service cover
- Professional qualification support, comprehensive training and structured career development
Our client is a private equity-backed financial services business with ambitious growth plans and a clear mission to make financial advice more accessible.
The business is investing heavily in its people, technology and future growth. With a dedicated in-house training academy, collaborative culture and strong track record of developing and promoting employees from within, this is an excellent environment in which to build a long-term career.
Key Responsibilities
- Deliver excellent customer service while supporting clients through the pensions transfer and onboarding process
- Keep clients informed with regular updates, respond to enquiries and ensure every client receives a smooth, professional experience
- Process documentation, obtain electronic signatures and maintain accurate client records
- Liaise with pension providers to progress cases efficiently
- Work closely with Financial Advisers and the wider operations team
- Help deliver a high-quality customer experience and contribute to continuous process improvement
- Previous customer service or administration experience within a professional office environment
- Experience managing customer enquiries, documentation or administrative processes
- Confident communicating with customers by phone and email
- Organised, detail-focused and able to manage multiple priorities
- Comfortable using business systems and maintaining accurate customer records
- Motivated to develop specialist knowledge and build a long-term career in financial services
- Financial services experience is beneficial but not essential
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